Senior Media Intelligence Analyst

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.

We’re looking for a collaborative, detail-oriented Senior Media Intelligence Analyst to support the delivery of high-quality Media Intelligence services to Muck Rack clients.

As a Senior Media Intelligence Analyst, you’ll combine editorial judgment, media analysis, quality assurance, and operational ownership to deliver curated coverage reports, newsletters, executive digests, and other Media Intelligence services. You’ll play an important human-in-the-loop role within AI-supported and automated workflows, reviewing and refining outputs to ensure they meet client requirements and Muck Rack’s quality standards.

You’ll work closely with Customer Service, Sales, MI Solutions, Service Automation, and Information Technology teams to respond to client needs, resolve issues, and continuously improve the quality and reliability of our services.

What You'll Do

Own the day-to-day delivery and quality of AI-supported Media Intelligence services, including curated coverage reports, curated newsletters, executive digests, and other client deliverables

Review, validate, and refine AI-generated outputs to ensure accuracy, relevance, editorial quality, and alignment with client requirements

Perform hands-on editorial and analytical work, including summarizing media coverage, tagging and categorizing content, selecting relevant articles, and grouping related stories

Manage assigned services against established briefs, quality standards, and deadlines, proactively identifying and escalating risks that could affect delivery

Partner with Customer Service to implement client requests and changes to ongoing Media Intelligence services

Collaborate with Service Automation and Information Technology teams to troubleshoot issues, identify root causes, and support service and workflow improvements

Work with Sales and MI Solutions on sample and trial services for prospective and existing clients

Use internal systems to document issues, escalate unresolved requests, and follow through with relevant teams until resolution

Maintain accurate and up-to-date service documentation, including client briefs and operational guides

Contribute to individual and team performance goals while helping maintain consistent quality across Media Intelligence services

To Be Set Up for Success in This Role, You'll Need to Have

4+ years of relevant experience in media monitoring, media intelligence, media analysis, editorial operations, or a related field

Hands-on experience reviewing and validating media content, including summarization, content selection, categorization, tagging, or digest creation

Strong editorial judgment and writing skills, with the ability to turn complex media coverage into concise, accurate, and useful summaries

Experience independently managing recurring client deliverables or services, including requirements, deadlines, quality standards, and competing priorities

Strong problem-solving skills and a proactive approach to identifying quality issues, resolving operational challenges, and improving processes

Excellent written and spoken English, with the ability to communicate clearly with teammates and cross-functional partners

Strong organizational and time-management skills, including the ability to manage multiple priorities and deadlines effectively

Comfort working with automated and AI-supported workflows while applying strong human judgment and quality standards

If Any of the Below Also Describe You, This Could Be an Exciting Opportunity

You have experience with AI-supported editorial, media monitoring, content analysis, or quality-assurance workflows

You have experience analyzing media coverage across multiple markets, geographies, or languages

You have worked in a client-facing or service-delivery environment where accuracy, consistency, and timely delivery are critical

You enjoy investigating issues, identifying patterns, and finding ways to improve workflows and service quality

You have experience working across multiple teams to resolve operational or content-quality issues

You’re interested in how AI and automation can improve media intelligence workflows while maintaining strong editorial standards

In Addition, We're Always Looking for Candidates Who

Take ownership of their work and follow through on commitments

Bring strong attention to detail while keeping the broader client need in mind

Communicate clearly and collaborate effectively across teams and functions

Approach problems proactively and look for opportunities to improve how work gets done

Exercise sound judgment when balancing quality, speed, and client requirements

Are comfortable working in an evolving environment where technology, automation, and human judgment work together

Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

30 min interview with a member of our Talent Team

A 1 hour zoom interview with the hiring manager

Peer interviews with several team members

30-minute Bar Raiser

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

The gross monthly salary for this role in Bulgaria is approximately 1,900 EUR.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Why Muck Rack?

Remote Work, Forever

Fully distributed team with a permanent remote setup

Home office stipend, phone and internet reimbursement, coworking membership

Virtual and in-person team bonding (lunches, events, competitions)

Transparent & Fair Compensation

Competitive geo-neutral pay in the U.S.

Annual reviews to ensure equity and market alignment

Standardized bonus or commission structure

401(k) with employer contributions

Equity opportunities

Health & Wellness

Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents

100% premium coverage for individuals on high-deductible plans

24/7 Virtual Care and Employee Assistance Program

Employer-funded HSA