Senior ML Ops Engineer

The brands on your kitchen shelf are run by people doing extraordinary work that nobody sees.

We're building the platform they run on, and a brand they'll be proud to be part of.

Confido is the AI operating system that runs cash application, deductions, trade and planning in one place for CPG brands. That means Finance, Sales, and Ops finally work on the same number.

We’re trusted by 250+ brands managing $20B+ in revenue, including Daisy, OLIPOP, Simple Mills, Idahoan, and more. We've achieved best-in-class growth and recently raised a $55M Series B led by Insight Partners to accelerate our momentum.

If you want your work on shelves everywhere — and outsized ownership while you build — we'd love to meet you.

The Role

Be the first dedicated owner of Confido's ML platform. Our AI/ML team already ships document-understanding, forecasting, and agentic systems into production — on infrastructure we've stood up by hand. You'll own that layer: the pipelines, serving, and cloud foundation that turn models and agents into reliable, cost-efficient production systems, at the scale of hundreds of thousands of documents and heavy LLM/VLM workloads.

Location: New York, NY (Relocation supported)

What you'll do

Own ML pipelines end to end — experimentation to production — and the infrastructure behind training, inference, and agentic workloads

Give the AI/ML team a paved road: reproducible environments and fast paths from prototype to production, so they can try new models and agents without fighting the infra

Stand up the cloud foundation as Infrastructure as Code and the CI/CD that ships ML safely

Serve and optimize inference and forecasting workloads — latency, throughput, and cost — and the data streams feeding them (e.g. turning a heavy synchronous model call into an async, parallelized one)

Own the data interface with data engineering: serve the right data to models and agents, and write their outputs back into the platform's data systems for the rest of Confido to use

Make reliability, observability, security, and privacy the default — and keep model and agent quality measurable in production through online evals and human-in-the-loop review, not just uptime

What we're looking for

Required

5+ years in MLOps, ML platform, AI infrastructure, or platform engineering — on production ML systems, not pipelines on paper

You live at the seam of software and infrastructure: equally at home writing production code and standing up cloud infra.

You've driven a real pipeline end to end and can walk through it: the architecture, the security and cost trade-offs, and what you'd change

Deep cloud infrastructure understanding, distributed data systems, and IaC — you can boot an environment from scratch, wire CI/CD, and run containerized workloads in production without hand-holding

Strong Python and comfort in a production app codebase (Ruby, Java) monitoring, security, and cost are instincts, not afterthoughts

High ownership in a fast-moving startup, and experience productionizing what research/AI teams build

Nice to have

LLMOps tooling — tracing, prompt/version management, eval harnesses

Inference optimization (vLLM, ONNX, TensorRT) and GPU / spot-instance economics

ML platform and orchestration tooling (MLflow, BentoML, Ray, Airflow)

Large-scale data systems (Snowflake, Kafka) and vector databases

Managed ML services (Bedrock, SageMaker, Vertex AI)

Multimodal or generative AI in production

Our stack: Python · Ruby/Rails · AWS · Terraform · Kubernetes · GitHub Actions · Snowflake · Aurora/RDS · Redis · Kafka — with more of the above added as we scale.

Learn more about AI @ Confido here

🌴 Perks + Benefits

Equity — own a meaningful piece of the company you’re helping build

Fully paid health coverage through Aetna — we cover 100% of employee premiums

Top-tier dental and vision coverage through Guardian

Carrot Fertility Pro — comprehensive fertility and family-forming support

12 weeks of paid parental leave

Unlimited PTO — plus regular 4-day holiday weekends we actually take

401(k) through Vestwell

Paid relocation support — we’ll help you make the move to NYC

Fully equipped workspace from day one — laptop, monitor, keyboard, and a $200 stipend to personalize your setup

Team perks — catered Friday lunches, team dinners, and unlimited coffee + snacks featuring products from the brands we work with

Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.