Senior Officer , Specialist, Contact Centre, Technology & Operations

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

- Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products- Understand customers’ needs and provide appropriate solution

- Provide advisory service / insight to cope with customer needs- Solicit customers’ feedback and identify problem trends for improvement actions

- Record, track and coordinate the resolution of all customer queries/feedbacks- Handle ad-hoc projects or customer issues analysis

Requirements

- Degree or diploma holder

- Experience in serving Trade/Cash/Corporate Banking customer preferable

- Good telephone manner with attentive listening, good communication skills

- Good communication skill : spoken and written English and Chinese- Proficient in Microsoft Office applications- Knowledge in Finacle system will be a plus

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.-en

Location:

Two Harbour Square

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time