Senior Program Manager

About DNAstack

At DNAstack, our mission is to power precision medicine by building software that breaks down barriers to responsible biomedical data sharing, discovery and analysis. We build cutting-edge software and industry standards to help researchers and clinicians analyze sequencing data and make faster, more accurate diagnoses. Our platform supports national and international networks tackling rare disease, cancer, infectious disease, and more. We're nimble, cross-functional team of scientists, engineers, designers, and product thinkers working at the intersection of genomics, software, and cloud technologies. Our mission is ambitious, and so is our team.

What You’ll Do

We're looking for an experienced Senior Program Manager to join our team for full-time, 14-month contract.

You will own the planning and execution of client projects that drive advancements in areas such as Parkinson’s Disease, ALS, and Autism. Reporting to the Director of Market Development, you’ll be responsible for ensuring timely delivery of contracted deliverables, maintaining strong client relationships, driving contract renewal and extension, and keeping projects aligned with strategic objectives.

You’ll coordinate with internal teams across product, engineering, and design to prioritize tasks, manage dependencies, and ensure smooth execution. You’ll also engage with executive leadership—both internally and within client organizations—to facilitate discussions, understand needs and pain points, and support decision-making.

In addition to overseeing timelines and deliverables, you’ll manage budgets, track progress, and handle reporting, ensuring transparency and accountability. You'll also anticipate risks, develop mitigation strategies, and embed customer success and project management best practices into project workflows.

Your work will directly contribute to advancing cutting-edge research while ensuring efficient and effective collaboration between stakeholders.

Who You Are

You’re a highly organized, detail-oriented person who thrives on keeping projects moving, ensuring teams are aligned and enjoys working with people. You’re a clear and confident communicator—whether it’s crafting a concise report, leading a meeting, or engaging with executives. You can navigate conversations with internal and external leadership teams, ensuring alignment, clarity, and timely follow-through on key initiatives.

You’re process-driven but also happy to roll up your sleeves and handle the tasks that keeps everything on track— agendas, decks, budgets, reports, and deliverables. You take pride in making complex projects feel seamless, balancing both strategic business priorities and day-to-day coordination.

You naturally embed project management and customer success practices into your workflow, collaborating closely with internal teams to ensure delivery meets client needs and drives real impact. You thrive in a fast-paced, agile environment and are excited to contribute to meaningful work in genomics and health research.

Key Responsibilities

Own and drive external client programs , ensuring the successful execution of contracted deliverables, proactively addressing client inquiries, and maintaining high-level stakeholder engagement.

Lead cross-functional collaboration with internal product, engineering, and design teams to drive execution, negotiate priorities, and remove roadblocks.

Identify potential project execution risks and work with internal teams to enact mitigation strategies

Organize and facilitate weekly external and internal meetings, including preparing agendas and presentations, taking minutes, and sending succinct and actionable summary communications

Manage project budgets, external reports, and invoicing , ensuring financial accountability and transparency.

Identify and lead strategic opportunities to expand services to existing and new clients

Serve as a strategic partner to executive leadership teams , providing insights, rationale, and recommendations for decision-making.

Work with leadership to support, develop and model best project management practices

Embed and support customer success practices within all aspects of project management

Drive additional strategic initiatives as needed, based on business needs and opportunities for impact.

Skills

Strong working knowledge of PMBOK process groups and their practical application

Commercial judgement in contract negotiation and scope management

Ability to manage multiple large, complex, multi-stakeholder projects simultaneously

Exemplary written and verbal communication; able to convey complex ideas and strategies to diverse audiences

Excellent collaboration and relationship building

Extremely organized with strong attention to detail

Self-driven and able to work independently, while also maintaining transparency within teams

Proactive leader and problem solver - showcases creativity in addressing challenges, offering solutions to complex problems

Quick learner and curious team player, someone who is unafraid to ask questions

Ability to lead tasks with limited precedents and prior references available

Adaptable and flexible, is able to adjust priorities based on company needs while maintaining external commitments

Possess a strategic mindset with the ability to align project initiatives with broader organizational goals and objectives.

Minimum Qualifications

5-10 years of hands-on project management experience, within a B2B or SaaS environment

Prior experience in a customer-facing role, managing external stakeholders on high-value contracts (e.g. valued at >$1M CAD)

Demonstrated experience delivering complex programs with formal reporting obligations

Experience drafting and managing commercial contracts

Preferred Requirements

Prior experience working with product and/or engineering teams

Previous employment within a small, agile team e.g. startup or small business

Knowledge expertise in technology, data sharing, genomics, or bioinformatics an asset

Experience in customer success, product marketing, or community management

Proficiency with project management and collaboration tooling

Experience in genomics, life sciences, or a regulated technical domain considered an asset

PMP certification is highly preferred

Where You’ll Work

This role offers the flexibility of a hybrid work environment, allowing you to work both remotely and from our Toronto office. This arrangement supports your needs and promotes a healthy work–life balance.

Eligibility

To be considered for this position, you must be eligible to work in Canada.

Benefits

Remote friendly, with flexible hours and the opportunity to work on-site at our Toronto office

Comprehensive health benefits: medical, dental and vision coverage for you and your dependents

Three weeks vacation

Unlimited sick days

Maternity and parental leave top-up programs

One-time remote office set-up stipend

Career development and learning support

Opportunity to contribute to open science and global data-sharing efforts

The salary range for this role is $100,000 to $140,000. At DNAstack, we are dedicated to providing pay transparency to all candidates. Compensation at DNAstack is determined through various factors including but not limited to: comparable salary market data within Canada, technical skill assessment, a holistic view of previous work history, and internal pay equity with other DNAstack team members.

DNAstack is committed to fair and equitable compensation practices. In accordance with the appropriate legislation in each jurisdiction in which we operate, we ensure that our team members are compensated within equal pay ranges for work of equal value, regardless of gender.

We regularly review our compensation practices to identify and address any pay equity gaps. Our approach considers skill, effort, responsibility, and working conditions