Senior Solutions Engineer

About the Role

This is the single technical thread from first discovery call through to a customer operating in production. Sitting within the Commercial Organization, the Senior Solutions Engineer bridges pre-sales and delivery, owning solution design and staying accountable through go-live. The continuity matters: what gets scoped is what gets built.

What You'll Do

Run technical and process discovery with supply chain, quality, logistics, and IT stakeholders to uncover current-state workflows, data sources, systems, and constraints.

Deliver tailored platform demonstrations mapped to the customer's own lanes, products, and release processes rather than a generic script, and handle technical objections live.

Own the initial solution design and solution map, defining which modules apply, what data is required, which integrations are in scope, and what is phased.

Translate solution designs into scoped, sequenced statements of work and implementation plans, surfacing long-lead items and dependencies before they become commitments.

Partner with Sales on proposals and order forms to ensure commercial commitments are technically deliverable.

Carry your design into delivery: lead solution workshops, guide configuration of lane qualification, command center, and automated product release modules, and remain accountable through go-live.

Coordinate with Product, Data, and Engineering to sequence deliverables, manage technical handoffs, and feed real customer patterns back into the roadmap.

Build reusable assets including reference solution designs, discovery question banks, scoping templates, and integration patterns.

What We're Looking For

5+ years as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations.

Demonstrated ownership of solution designs end-to-end, from pre-sales through implementation and go-live.

Experience delivering customer-tailored product demonstrations and handling technical objections in sales situations.

Domain background in supply chain, cold chain, logistics, or quality management systems and workflows.

Hands-on experience configuring or implementing enterprise software modules such as product release management, qualification systems, or command and control platforms.

Proficiency with design and documentation tools (Figma, FigJam, or equivalent) and project tracking systems (Linear, Jira, or equivalent).

Experience coordinating technical handoffs and sequencing deliverables across Product, Engineering, and Delivery teams.

Experience in regulated industries (pharma, food, healthcare) with compliance and traceability requirements is a strong plus.

Familiarity with data integration patterns, API-driven architectures, or system interoperability challenges is a plus.

Experience building reusable solution templates, discovery frameworks, or implementation playbooks is a plus.

Compensation & Benefits

Salary range: $140,000 to $180,000 USD annually. Visa sponsorship is not available for this role.

Location

On-site in Chicago, Illinois, United States.