Senior Specialist, Repair Information and Customer Media

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Become part of a pioneering team redefining the electric vehicle landscape. As a Senior Specialist, Repair Information and Customer Media , you will serve as a senior individual contributor and subject-matter expert within Aftersales Technical Service, responsible for developing, coordinating, and continuously improving Scout Motors’ technician-facing repair information and customer-facing service media.

This role applies deep automotive service, repair, and technical documentation expertise to translate vehicle program updates, engineering changes, repair concepts, technician feedback, and regulatory inputs into accurate, clear, compliant, and release-ready service information. You will use independent judgment to resolve complex documentation, serviceability, compliance, usability, and release-readiness issues, while advising cross-functional stakeholders on repair information and customer media requirements.

You will work closely with Engineering, Repairability, Quality Assurance, Legal/Product Compliance, Service Operations, systems teams, suppliers, Scout Workshops, and Mobile Technicians to ensure documentation supports high-quality repairs, technician efficiency, market readiness, and a strong customer experience.

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

1. Own Repair Information Content Development and Release Readiness

Research, analyze, create, edit, validate, and publish repair information for Scout Workshops and Mobile Technicians.

Develop and maintain technician-facing service content, including:

Repair Manuals

Wiring Diagrams

Fitting Locations

Labor Repair Times

Maintenance Tables and Manuals

Emission Test Manuals

Body and Paint Manuals

Related service, repair, and workshop guidance

Interpret complex vehicle, engineering, and repairability inputs to determine the appropriate documentation structure, level of detail, procedural sequence, illustrations, warnings, notes, and technician guidance.

Drive content readiness for vehicle launch, program milestones, engineering changes, product updates, and market-specific release requirements.

Ensure repair information is accurate, usable, consistent, and aligned with approved repair concepts and workshop execution needs.

2. Serve as Subject-Matter Expert for Customer-Facing Media

Coordinate the creation, updating, verification, and release of customer-facing literature, including Owner’s Manuals, digital guides, printed materials, app/web/infotainment content, and other customer service media.

Ensure customer media reflects approved vehicle content, product updates, service requirements, legal inputs, and market-specific requirements.

Advise stakeholders on content gaps, customer clarity, market needs, and risks that could affect release readiness or customer understanding.

Support internal alignment between customer-facing information, workshop information, service requirements, and product compliance expectations.

3. Coordinate Compliance, Certification, and Translation Inputs

Partner with Legal, Product Compliance, Engineering, Service Operations, and market stakeholders to ensure repair information and customer media meet applicable regulatory, conformity, certification, and internal quality requirements.

Coordinate literature-related certification inputs, including auto-certification activities where required by market or product scope.

Manage translation and localization workflows by clarifying source content, resolving terminology issues, validating technical meaning, and supporting consistency across markets.

Identify and escalate compliance, market-readiness, or content-quality risks with clear recommendations and supporting analysis.

4. Drive Cross-Functional Problem Solving and Technical Alignment

Network with key contacts across Engineering, Repairability, Quality Assurance, Service Operations, IT/systems, Legal/Product Compliance, suppliers, and workshops to resolve complex documentation and readiness issues.

Frequently advise peers and stakeholders on repair information structure, documentation quality, technician usability, repair concept implications, and customer media requirements.

Use independent judgment to select appropriate methods, evaluation criteria, and corrective actions when requirements are ambiguous or inputs conflict.

Lead cross-functional working sessions as needed to align content scope, resolve open issues, and support timely delivery of high-quality service information.

5. Improve Repair Concepts, Labor Times, and Technician Usability

Collaborate with Repairability, Engineering, and Quality teams to refine repair concepts, improve documentation usability, support accurate labor-time development, and reduce repair complexity.

Analyze technician and workshop feedback to identify recurring documentation gaps, unclear procedures, tooling or parts-information dependencies, and opportunities to improve repair efficiency.

Recommend and implement improvements that enhance repair quality, reduce technician effort, support mobile service execution, and improve consistency across Scout Workshops.

Translate feedback from Scout Technicians and workshops into continuous improvement actions for repair documentation and customer media.

6. Provide Expert Technical Writing and Documentation Standards

Write illustrated, highly professional, precise, and sequential technical documents that can be easily interpreted by workshop technicians, mobile technicians, and service stakeholders.

Define and apply documentation standards for structure, terminology, warnings/cautions/notes, illustration usage, repair sequencing, version control, and release quality.

Review technical content for accuracy, completeness, clarity, compliance alignment, and technician usability before release.

Support the development of repeatable methods, templates, and best practices for repair information and customer media.

7. Track Deliverables, Risks, Feedback, and Continuous Improvement Actions

Create and maintain project plans, timelines, issue logs, release trackers, and feedback closure plans related to repair information and customer media deliverables.

Identify risks to content quality, timing, compliance, market readiness, or workshop usability and escalate with clear recommend