Service Advisor

Company :

Sime Darby Auto Hyundai Sdn. Bhd.

• Receiving and Advising Customers
• •Receive/assist customers with planned appointments and/or walk ins.
• •Carry out a thorough check of the vehicle & identify all possible upselling.
• •Establish an agreed fixed time of completion of the work to be carried out.

• Daily control sheet/list
• •Maintain an accurate record of all work checked in for the day to be followed up on including carry forward vehicles.

• Repair Order Monitoring
• •Ensure all customers are kept well informed of the progress of their vehicles.
• •Ensure that all additional upselling is communicated to the customers to obtain authorization where necessary.
• •Communicate a new/updated agreed time of completion if necessary due to additional work authorized or parts ordered.
• •Carry out a daily analysis and update of all WIP open under your name.
• •Communicate necessary information to the Officer- Customer relations in order to schedule an appointment for all vehicles to return where parts on order have arrived.

• Hand-over of Vehicle After Service Stay
• •Ensure that an accurate invoice is generated for all work carried out as per the customer’s request according to Company and principal guidelines.
• •Explain the invoice in detail so as to create a value for money impression in the mind of the customer.

• Post Service Follow-up
• •Maintain customer file, (follow-up system) telephoning all customers to determine their level of satisfaction with the service they received.
• •Settle all customer complaints promptly.