Service Agent

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RC784325 Service Agent (Open)

Service Agent

Full time

FedEx Centro de Operaciones
Complejo El Quijote, Costado Norte de Intel, Bodegas 7 & 8
99998 Belen, La Ribera
Costa Rica

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.

• General job description
• Under general guidance completes the following tasks:
• •Assists customer by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service. Answers station lines and takes information for pickups.
• •Maintains and audits all records and files as assigned. Audits airway bills and records as required.
• •Involves the completion of administrative tasks and coordination relating to the frontline operation which may include data entry, ramp activities, sort activities, trace
• activities , despatch activities and local customer service.
• •May be required to perform other duties as assigned

• Minimum Requirements:
• Minimum Education:
• •High School degree/Equivalent.

• Minimum Experience:
• •Previous clerical or customer service experience in a service environment

• Minimum Required Skills:
• •Accuracy & Attention to Detail,
• •Planning & Organizing Skills,
• •Interpersonal Skills,
• •Problem Solving Skills.
• •Average general office skills required including light typing, filing and computer literacy
• •Ability to lift 50 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment or the weight limit required according to current local labor regulations.
• •Customer Service Skills,
• •Product or Service Knowledge,
• •Excellent communication skills.

Job Posting End Date:

2026-10-10