Service Delivery Director (Healthcare)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Delivery Director (Healthcare) based in the United States.

This senior leadership role will oversee service delivery operations for a portfolio of healthcare and life sciences clients in a growth-oriented managed services environment. You will lead managers and support teams while ensuring exceptional client satisfaction, operational performance, and regulatory-grade service delivery. The role carries significant responsibility for maintaining uptime across clinical and business-critical technology environments where disruptions can affect patient care and compliance. You will partner closely with executive, sales, professional services, client experience, and shared-services teams to align delivery with business objectives. Success will require strong operational discipline, financial acumen, and a continuous-improvement mindset. This is a primarily remote position with travel for strategic client meetings, compliance reviews, and leadership activities.