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Excelloit Consultancy Services GmbH

Service Manager

Mülheim-Kärlich, Rheinland-Pfalz, Germany

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hirly's read of this role

Role family
Engineering
Seniority
Lead / management
Country
DE
Work mode
On-site / unstated
First seen by hirly
1 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • About us Excelloit is an international consulting firm with offices
  • across the DACH region, Europe, the United Kingdom, and India. We
  • support organizations through talent consulting, digital
  • transformation, and energy advisory services. This vacancy is managed
  • on behalf of a premium client Tasks Key Responsibilities Manage IT
  • services based on SLAs service KPIs quality availability and
  • performance. Prepare and manage Service Level Reports and conduct
  • regular service review meetings. Coordinate Incident Problem Change
  • and Release Management. Coordinate Root Cause Analysis and drive
  • continuous service improvements. Advise customers on Cloud and IT
  • operations and identify improvement opportunities. Coordinate customer
  • onboarding and transition of new services into operations. Ensure
  • effective communication between customers and technical teams. Manage
  • service related escalations and ensure timely resolution. Profile
  • Requirements Minimum 2 years of experience in IT Service Management.
  • Experience with Incident Problem Change and Release Management. Strong
  • knowledge of ITIL and SLA Management. Experience with Cloud
  • technologies and DevOps processes. Strong customer service and
  • consulting skills. Ability to manage multiple tasks in a structured
  • and solution oriented manner. German language proficiency at C1 level.
  • Willingness to travel for customer meetings. ITIL certification is
  • desirable. We offer Competitive salary package with performance-based
  • incentives Flexible working hours and hybrid/remote work options
  • Opportunities for international projects and global exposure
  • Professional development and continuous learning programs Career
  • growth and internal mobility opportunities Supportive and
  • collaborative work environment Health and wellness benefits Paid
  • annual leave and public holidays Modern workplace with advanced tools
  • and technologies Long-term career stability with a growing
  • organization Additional contact details Interested? Share your CV at:
  • [email protected]
Original posting on Excelloit Consultancy Services GmbH's site ↗

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