SME – Property Administration

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Duties & responsibilities

The Senior Point of Contact – Property Administration leads service delivery for the RESIpm Australia portfolio, delivered through the JLL Business Services shared service centre in Manila. The role owns quality assurance across the team’s output, system and user administration, reporting, and the client relationship, acting as the single escalation point for RESIpm. This role works with the Team Leader – PAM System support on team performance reporting and review.The role is deliberately separated from transactional execution: it reviews and assures work performed by the Property Administration seats and does not perform those transactions itself.

Own and operate the quality assurance framework across the team’s output, in line with JBS internal QA standards

Conduct lease agreement audits within Console and Property Tree

Audit lease renewal and letting fees for accuracy and compliance

Perform Form 6 audits across Console and SharePoint

Audit MYBOS data for consistency and accuracy

Complete quarterly audits of routine inspections

Track error trends, agree corrective actions, and feed findings back into training and process documentation

Set up and remove user accounts across REIQ, Console, MYBOS, Ignite and REA

Maintain and update templates within Console Cloud and Property Tree

Conduct regular audits of software and subscriptions, and maintain access records aligned to role

Prepare and maintain KPI matrices for Building Managers and Property Managers

Generate and maintain accurate vacancy lists, and produce bi-monthly newsletters for stakeholders

Provide service performance reporting to the client and to JBS leadership

Act as the single point of contact for the client for day-to-day queries and escalations

Manage exceptions escalated by the Property Administration seats

Own knowledge transfer from the incumbent provider and from the client during transition

Create and maintain process documentation, standard operating procedures and the task allocation matrix

Support cross-training across the Property Administration seats

Identify and propose process transformation and automation opportunities

Maintain segregation of duties by not performing the transactional activity subject to quality assurance review. A named alternate performs the review during periods of leave or absence

Adhoc tasks assigned

Performance objectives

Maintain quality assurance coverage across the agreed sample of the team’s output, with findings documented and corrective actions closed

Ensure client and stakeholder satisfaction, and maintain a healthy long-term relationship with RESIpm

Ensure system access records remain accurate and aligned to role

Deliver KPI, vacancy and newsletter reporting to the agreed schedule

Identify operational gaps and drive to ensure closure

Enhance own professional and personal skills

Key skills

Sound judgement and the confidence to challenge and escalate where standards are not met

High attention to detail, particularly in audit and compliance review

Good experience in stakeholder management and change management

Strong analytical and problem solving skills, with the ability to identify root cause and drive corrective action

Ability to document processes clearly and coach others to them

High level of discretion and confidentiality

Sound planning and organisational skills to prioritise work and meet tight deadlines

Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative

Employee specification

Bachelor’s degree in Business Administration, Information Systems, Real Estate or other relevant disciplines

Minimum 3 years’ experience in property administration, shared services or a related environment

Demonstrated experience in audit, quality assurance or compliance functions

Experience acting as a point of contact for external or client stakeholders

Experience in system or user access administration highly desirable

Working knowledge of Property Tree, Reapit and/or Console, with exposure to REIQ, MYBOS, Ignite and REA

Understanding of residential tenancy legislation and compliance requirements

Willing to align working hours to the Australian business day

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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