Software Support Specialist

CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. Our products combine practical business workflows with intuitive technology designed for everyday use.

We are looking for a Software Support Specialist to help customers successfully use our software products. You will answer product questions, troubleshoot common software issues, guide users through features and workflows, and work with internal teams to resolve problems that require additional investigation.

This role is a good fit for someone who enjoys helping people, learning software products, and solving technical problems in a customer-focused environment.

WHAT YOU WILL DO

Respond to customer questions about CerebriOS software products

Guide users through product features, settings, and workflows

Troubleshoot common software and account-related issues

Help customers identify and resolve basic configuration problems

Investigate reported issues and determine the appropriate next steps

Document support requests, troubleshooting steps, and resolutions

Escalate more complex issues to Application Support, Product, or Engineering teams

Follow up with customers to ensure issues are resolved

Create and update product guides, FAQs, and support documentation

Identify recurring questions or issues and share feedback with internal teams

Help customers understand product updates and new features

WHAT WE ARE LOOKING FOR

1+ year of experience in software support, customer support, technical support, or a similar role

Strong problem-solving and troubleshooting skills

Comfortable learning new software products and technologies

Strong written and verbal English communication skills

Ability to explain technical information clearly to non-technical users

Patient, customer-focused approach

Strong attention to detail and follow-through

Comfortable working independently in a remote environment

NICE TO HAVE

Experience supporting B2B SaaS products

Familiarity with Zendesk, Intercom, Jira, or similar tools

Experience with web-based applications

Basic understanding of APIs, integrations, or databases

Experience creating user guides or knowledge-base content

Familiarity with analytics or business intelligence software

Previous experience supporting remote or distributed customers

COMPENSATION AND BENEFITS

$50,000–$65,000 annually , depending on experience, qualifications, and overall fit for the role.

CerebriOS offers a remote-first working environment, professional development opportunities, and a benefits package designed to support our team. Full details of compensation, benefits, and other employment terms will be discussed during the interview process.

HIRING PROCESS

Application review → introductory conversation → practical discussion → conversation with the team/manager → offer.

We aim to keep the process focused and respectful of your time, with clear communication throughout the process.

EQUAL OPPORTUNITY

CerebriOS is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Location: Remote

Salary Range: 50,000 - 65,000 USD (gross, annually)