Spanish Bilingual Customer Care Agent

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Spanish Bilingual Customer Care Agent based in United States.

• This fully remote role places you at the center of the customer experience, supporting pet parents throughout their insurance journey.
• You will assist prospective and existing customers with questions about coverage, policies, claims, and account changes.
• The position combines high-volume phone and email support with collaboration across internal teams.
• You will communicate in both English and Spanish, helping customers clearly understand their options and find appropriate solutions.
• Success in this role requires empathy, resilience, adaptability, and confidence navigating fast-paced customer interactions.
• You will join a supportive environment where knowledge sharing, training, and continuous development are encouraged.
• This is an opportunity to make a meaningful difference in customers’ experiences while helping them care for their pets.