Sr Customer Support Manager/System Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Customer Support Manager/System Manager based in Canada.

• The Sr Customer Support Manager/System Manager will oversee customer service delivery and contract performance for assigned public safety and mission-critical communications customers.
• You will serve as a primary point of contact, ensuring service commitments, Service Level Agreements (SLAs), reporting, and customer expectations are consistently managed.
• The role combines customer relationship management, service operations, contract administration, commercial development, and technical coordination.
• You will work closely with customers, subcontractors, vendors, field teams, and internal stakeholders to resolve issues and maintain high-quality service delivery.
• The position also supports contract renewals, change management, forecasting, and opportunities to expand services within existing accounts.
• Strong communication, analytical thinking, and commercial awareness will be essential when addressing complex customer needs and identifying opportunities for improvement.
• This is a remote role for professionals based in Quebec, with regular travel and the opportunity to contribute to critical communications services supporting public safety organizations.