SR FIELD SERVICE SUPPORT ENGINEER - 10009

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

Premier Delivery Engineer -Japan,Tokyo- Premier Service System Engineer

【Job Details】

More than 50,000 customers worldwide trust our end-to-end cloud-driven networking solutions. Our highly rated service and support help you accelerate your digital transformation and achieve unprecedented growth. With double-digit growth each year, we are well-positioned to deliver scalable results.

We place great importance on putting our strong core values into practice, and we believe in walking together to succeed. Diversity and inclusion are key components of our values, and we are proud to foster an environment where all Extreme employees can thrive.

As a member of Extreme, would you like to be part of a big change? As a global networking leader, now is the perfect time to join the Extreme team.

[Premier Service Delivery Engineer (PDE)]

Premier Service Delivery Engineers (PDEs) are dedicated resources to provide service and support for Extreme Networks products and solutions.

[ The role of Premier Delivery Engineer]

Extreme's Premier Delivery Engineers (PDEs) will join the customer team in Japan and work full-time with highly skilled and experienced engineers. The PDE role requires extensive technical knowledge, troubleshooting abilities, and planning skills, as well as excellent customer interaction skills. PDE acts as a "trusted advisor" to customers. PDE's mission is to deploy the Extreme Network product suite with high quality and meet the functional requirements of its customers.

Extreme Networks provides equal employment opportunity for all employees and job applicants and prohibits all discrimination or harassment based on race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

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【Job Description】

Full-time network design, deployment, and support for designated customers

Serve as a technical leader and trusted advisor to customers

Participate in regular meetings with customers and adjust the priorities of scheduled activities

”NetworkSecurity(NAC), Resolve "wireless products" issues on-site and troubleshoot on-site

Perform lab reproduction testing, in-depth investigation of issues, and validation of fix patches provided by engineering teams to help customers resolve issues

Leverage existing problem databases, debugging tools, and lab simulations to analyze and resolve issues

Working with the Extreme Global Technical Assistance Center (GTAC) to help you resolve issues

Provide product training to customers

Create bug reports and explain them to customers

Create vulnerability reports and explain them to customers

Responsible for coordinating between sales, PLM (product management), engineering, GTAC (as needed) and customers in the implementation and operations phases

Work with Extreme partners and sales teams to implement Extreme solutions and conduct knowledge transfer as needed

Familiarity with the entire Extreme product suite

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【Application Requirements】

Frequent Japanese is required (business level required)

Have in-depth knowledge of one of the following network technologies:

Wireless Networks

Network Security (Network Access Control, Authentication)

Expertise in network technology with industry and regional experience

Ability to develop implementation plans with high-level architecture diagrams, functional requirements, customer prerequisites, configurations, delivery times, and timelines

Defining User Acceptance Testing (UAT) and Functional Verification Criteria Based on MOPs (Procedure Manuals)

Design, troubleshooting, and problem-solving skills in network environments

Bachelor's degree in computer science or related field, or equivalent work experience (preferred)

Network-related certifications (CCNA, CISSP, CCIE, CWTS/CWNA, etc.) are a plus

Organizational and time management skills that can respond to multiple issues while organizing them

Ability to act voluntarily and perform tasks with minimal supervision

Experience with Extreme Network products and solutions is a plus

English skills are a plus

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This position is a crucial role where you leverage your expertise in network technology to build trust with customers and provide optimal solutions. Want to put your skills to use at Extreme Networks?