Sr Program lead, DSP Payments

Want to build something that actually moves the needle — at Amazon scale? The Last Mile DSP Payments team is looking for a Sr Program lead who doesn't just want a seat at the table, but wants to roll up their sleeves and rebuild the table itself.

We move more than €1B a year across 9 countries, 2,000+ legal entities, and 37,000+ service rate combinations — today, a lot of that runs on semi-automated workflows, Excel files, and cross-functional muscle memory. That's exactly the opportunity: if you're the kind of person who sees a messy, high-stakes process and immediately starts sketching the fix, this is your playground. You'll be hands-on from day one, with real ownership over how hundreds of Delivery Service Partners get paid across Europe.

This isn't a role for someone who wants a fully paved roadmap. It's for someone who wants to build the road.

• Key job responsibilities
• What You'll Do
• Own and drive payment process improvement initiatives across EU manual and semi-automated workstreams — fleet, fuel, incentives, and beyond
• Strengthen and build new financial controls and audit trails — find the gaps before they become problems
• Build Excel-based tools, models, and dashboards (pivot tables, Power Query, macros, VBA) that replace manual grind with scalable systems
• Chase down payment discrepancies across EU countries — trace the data, find the root cause, fix it, and make sure it doesn't come back
• Turn messy operational reality into clean, structured requirements that fuel automation with Last Mile Payments Tech
• Help shape and execute the DSP payment automation roadmap, working shoulder-to-shoulder with Finance, Tax, Fleet, Pricing, and Tech

• A day in the life
• - You're an Excel power user — pivot tables, Power Query, and macro/VBA automation are second nature (we'll put this to the test)
• - You bring order to chaos — structured thinking that turns ambiguity into a clear plan, fast
• - You communicate with energy and clarity — across functions, across geographies, up to leadership and down to the front line
• - You learn fast and don't wait to be told twice — complex payment logic, regulatory nuance, and cross-functional dependencies are puzzles you enjoy solving
• - You're up for travel — getting in the room with EU regional ops teams, on-site, is part of how you get things done
• - You thrive under pressure — peak periods with serious financial stakes don't rattle you, they energize you

**Bonus points for:** AI skills, SQL, BI tools (QuickSight, Tableau), experience with offshore teams, or a second European language

Basic qualifications

• - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• - Experience working cross functionally with tech and non-tech teams
• - Experience defining program requirements and using data and metrics to determine improvements
• - Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
• - Experience implementing repeatable processes and driving automation or standardization
• - Experience in defining and implementing process improvement initiatives using data and metrics

Preferred qualifications

• - Experience in driving end to end delivery, and communicating results to senior leadership
• - Experience leading process improvements
• - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• - Experience building processes, project management, and schedules
• - AI skills, SQL, BI tools (QuickSight, Tableau), experience with offshore teams

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