Sr. Program Manager, Asset Lifecycle

About Culligan Quench

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/

About Culligan

There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com .

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

Position Summary

The Sr. Program Manager, Asset Lifecycle is a high-visibility individual contributor within Service Operations who functions as the internal expert on product lifecycle management. This person will build the analytical models, strategic frameworks, and cross-functional alignments needed to proactively manage when, why, and how assets are refreshed — moving Quench from a reactive swap posture to a planned, data-driven refresh model.

Key Responsibilities

1. Product Lifecycle Strategy & Planning

Define long-range product refresh strategy and cohort-level targets

Establish prioritization frameworks (age, churn risk, service cost)

Translate strategy into annual deployment and Capex plans

Align lifecycle strategy with financial planning cycles

2. Capex Strategy, Modeling & ROI Governance

Build and maintain ROI models linking swaps to churn avoidance and cost savings

Partner with Finance to support capital planning and allocation decisions

Quantify trade-offs and inform executive decision-making

Track realized vs. expected return on asset refresh investments

3. Lifecycle Analytics (Churn & Service Cost)

Quantify relationships between asset age, churn propensity, and service cost

Develop segmentation models to identify at-risk accounts

Establish data-driven thresholds where replacement outperforms repair

Partner with CX and Customer Care to inform retention strategies

4. Proactive Swap Program Design & Execution

Design and scale proactive asset refresh programs beyond organic swap rates

Define targeting logic, eligibility criteria, and operational workflows

Partner with Care, Field Service and Scheduling to execute programs

Develop customer communication strategies with Marketing

5. Cross-Functional Leadership & Performance Management

Lead alignment across Service Ops, Finance, Sales, Product, and Supply Chain

Establish KPI framework and performance reporting cadence

Build dashboards and executive reporting for SLT visibility

Monitor performance vs. plan and drive corrective actions

Requirements

Must Have

5–8+ years in program management, strategy, or financial analytics

Strong experience building business cases and ROI models tied to P&L outcomes

Ability to lead cross-functional initiatives without direct authority

Strong analytical and data interpretation skills

Executive-level communication and structured problem-solving

Must Be

Highly analytical with strong business judgment

Structured thinker who can build frameworks from ambiguity

Influential collaborator across Finance, Operations, and Commercial teams

Outcome-focused with accountability for measurable results

Comfortable operating in a fast-paced, evolving environment

Preferred Experience

Asset-heavy, rental, or subscription business model experience

Experience with lifecycle, fleet management, or service operations

Exposure to churn modeling and retention strategies

Familiarity with Capex planning and asset ROI evaluation

Experience with BI tools (Power BI, Tableau) and advanced Excel modeling