Sr. Specialist - Content Design 4C

Sr. Specialist - Content Design

• Ready to turn bold ideas into real-world impact?
• At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

• Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
• Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Responsibilities:

Manage and maintain content within the Content Management System (CMS), including content creation, editing, publishing, and regular updates to ensure accuracy and consistency.

Develop, document, and optimize content workflows and publishing schedules to enhance operational efficiency and timely delivery.

Monitor and analyze content performance using analytics tools, providing actionable recommendations to improve user engagement and content effectiveness.

Troubleshoot and resolve CMS-related technical issues, collaborating with IT teams or external vendors to ensure smooth system operation.

Provide training, guidance, and support to content contributors and internal stakeholders on CMS tools, processes, and best practices.

Partner with cross-functional teams—including marketing, product, UX, and IT—to align CMS-managed content initiatives with broader organizational objectives.

Stay informed on the latest CMS technologies, trends, and industry best practices, applying this knowledge to continuously improve system utilization and content quality.

Maintain comprehensive documentation of CMS processes, standards, and guidelines to support knowledge sharing and operational continuity.

Qualifications

Bachelors - Communication, Bachelors - Design, Bachelors - Graphic Design, Bachelors - Human Computer Interaction (HCI), Bachelors - Visual Communication

Certifications

Certified Digital Marketing Professional - Digital Marketing InstituteDigital Marketing Institute

Required Skills

Adobe Experience Manager (AEM), Adobe Illustrator, Adobe Photoshop, Content Management, Content Strategy, Design Systems, UI Design Development, User Experience (UX), User Interfaces (UI)

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Content Design

Remote Type -

Office

Work Shift -

Variable (India)

• Why join Genpact?
• •Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• •Make an impact – Help global enterprises solve business challenges that matter
• •Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• •Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• •Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

• Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
• Let’s build tomorrow together.

• Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
• Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.