Sr Technical Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Technical Support Specialist based in United States.

• This role is a senior escalation-level position supporting core software platforms used to manage waste collection, routing, and municipal fleet operations.
• You will investigate complex customer issues involving data integrity, database behavior, scheduling, routes, geofences, and work orders.
• The position combines advanced SQL analysis across SQL Server and MySQL with hands-on troubleshooting of fleet hardware and software integrations.
• You will go beyond resolving individual tickets by identifying root causes and helping prevent recurring issues.
• Working closely with frontline support and technical teams, you will investigate production problems and translate findings into clear, actionable solutions.
• The role also offers opportunities to improve internal investigation tools, documentation, and support processes.
• It is an ideal opportunity for a technically strong support professional who enjoys solving complex problems in a customer-facing environment.