Store Manager

Key Responsibilities

Store Operations & P&L Ownership

 Full accountability for store performance — SLA adherence, order accuracy, fulfillment cost,

and customer experience

 Own store P&L: manpower cost, shrinkage, damages, utility/operational expenses vs. budget

 Set and drive operational targets (orders/hour, pick-to-dispatch TAT, order defect rate) and

review daily performance with the team

 Ensure smooth peak-hour/surge management, festive planning, and demand forecasting

alignment with category/supply chain teams

 Drive continuous process improvement — layout optimization, workflow redesign,

automation adoption

Inventory & Supply Chain

 Own end-to-end inventory accuracy, GRN process, and stock reconciliation

 Coordinate with category/replenishment/supply chain teams on assortment planning,

stockouts, and overstock resolution

 Monitor and control shrinkage, wastage, and expiry across categories; institute corrective

controls

 Ensure compliance with storage norms (esp. perishables, fragile, high-value SKUs)

 Lead new category/private label rollouts at store level (planogramming, staff training, initial

stock setup)

People & Team Leadership

 Lead the full store team — Assistant Manager, Supervisors, Pickers/Packers, and support

staff — directly and through staffing partners

 Own manpower planning: budgeted headcount, rostering, attendance, productivity

benchmarks

 Drive hiring, onboarding, and training in coordination with HR/staffing partners

 Manage employee relations — grievances, disciplinary matters, conflict resolution —

escalating and coordinating with HR/ER teams as needed

 Build a performance culture: goal-setting, coaching, recognition, and succession planning

within the store team

Compliance, Safety & Audit

 Ensure full statutory compliance — labour law, safety, licensing, hygiene/FSSAI (where

applicable)

 Own store audit readiness — internal/external audits, safety drills, CCTV/security compliance

 Manage vendor and local stakeholder relationships (landlord, local authorities, facility

vendors)

Reporting & Stakeholder Management

 Own daily/weekly/monthly MIS and business reviews — SLA, inventory accuracy, shrinkage,

P&L, manpower metrics

 Act as primary point of contact for cluster/regional leadership on store performance

 Partner cross-functionally with category, supply chain, HR, marketing, and tech teams on

store-level execution of company initiatives

Key Skills & Requirements

 Graduate/MBA preferred; 4–8 years' experience in retail operations, warehouse/dark store

management, or quick commerce, with at least 1–2 years in a managerial/P&L-owning role

 Strong leadership and people management skills, including managing large teams and third-

party staffing partners

 Sound understanding of inventory management, WMS systems, and retail operations metrics

 Strong analytical skills — comfortable owning P&L, MIS, and data-driven decision-making

 Excellent stakeholder management and communication skills across internal and external

parties

 Ability to operate in a high-growth, fast-paced, target-driven environment