Summer 2027 Supply Chain Management Ops Internship

Department:

Supply Chain Management

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Summer 2027 Supply Chain Management Ops Internship

We ask that you apply with your personal email address rather than your school email (.edu) so we can stay connected about future roles at Southwest.

Southwest Airlines’ Supply Chain Management Ops Summer Internships span across several different Supply Chain Management Teams. If hired, Interns may be asked to support a variety of projects within one of the following Teams:

• •Supply Chain Management Ops Intern (SCM Ops): The SCM Ops Intern is responsible for assisting in the oversight, upkeep, configuration and reliability of the procurement systems with a focus on Coupa, Ironclad, and SAP ERP. This Team supports the operational management of the Source to Pay (S2P) system and business processes within SCM and compliance. Provides end user support for internal Employees across the Enterprise. Provides troubleshooting and manages responses to ensure solutions are delivered on time, aligned with stated requirements, and comply with departmental standards.
• •Tech Ops SCM Intern: The Tech Ops SCM Intern supports the Technical Operations Supply Chain team by assisting with procurement, inventory management, data analysis, vendor coordination, and process improvement initiatives. The Intern collaborates with cross-functional stakeholders to help ensure aircraft materials, parts, and repair services are available to support safe, reliable, and efficient operations while gaining exposure to airline maintenance and supply chain practices.
• •Enterprise SCM (ESCM) Intern: The Enterprise Supply Chain Intern supports strategic sourcing, contracting, supplier management, reporting, analytics, and project initiatives across Southwest Airlines' corporate and commercial functions. The Intern partners with cross-functional stakeholders in areas such as Marketing, Innovation, Customer Experience, and other corporate or commercial teams to support competitive sourcing events, contract development and administration, supplier research, and process improvement. This role provides exposure to how business strategy, customer experience, innovation, and commercial objectives are translated into sourcing and contracting solutions.

Additional Details

• •Join Southwest as a Summer 2027 Intern, with a 12-week internship lasting from May 18 – August 8, 2027.
• •Pay of $21-$24 per hour, corresponding with progress toward degree.
• •Stipends may be offered based on eligibility and program criteria.
• •The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours (2702 Love Field Drive).
• •Dedicate 40 hours each week (maximum of 8 hours per day) to your internship responsibilities and tasks.
• •Receive free, unlimited space available travel privileges for yourself (taxes and fees may apply on international travel).
• •Interns will be provided any required equipment, such as a laptop, for the internship.
• •U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Duties and Responsibilities

The duties and responsibilities of Supply Chain Management Ops Intern may include, but are not limited to:

Supports SCM COE in their implementation, management, and ongoing business process optimization in support of the Source to Pay technology platform and other procurement platforms.

Assists with project management tasks (i.e., status tracking and reporting, issue documentation, follow-ups)

Developing Safety Promotion, communication and training for the Pilot group pertaining to Safety related topics.

Coordinating the analysis of data from internal and external databases (e.g., NASA, MITRE, ASIAS, ATSAP) for common reporting of incidents.

Creates data visualizations in Tableau with assistance from senior team members.

Support Supply Chain Management Department and Internal SWA Customers by providing reporting, analysis, and dashboard

Work collaboratively with Team Members and across Supply Chain Management.

Provide Level 1 with basic data and reporting issues.

Monitors our intake request app with tracking new request

Assist in testing system enhancements.

May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, and Abilities

Strong attention to detail, organizational, and time-management skills

Self-starter with strong critical thinking and innovative mindset

Aptitude to read contract language; familiarity with different contract types

Strong analytical and communication skills (written and verbal)

Ability to coordinate multiple tasks and meet tight deadlines

Ability to work independently and as part of a team

Knowledge in collecting, organizing, transforming, cleaning, visualizing, and assimilating data

Ability to apply general rules to specific problems to produce logical solutions

Ability to prioritize work with guidance and deliver high-quality results within timelines

Ability to manage time effectively, organize work, and seek guidance when needed

Skilled in asking clarifying questions to ensure full understanding of tasks and initiatives

Ability to communicate with the team and keep them informed on task completion

Ability to provide input to develop, document, and implement operational processes and procedures

Ability to deliver internal process status updates and improvement ideas

Ability to participate in lessons-learned discussions and identify efficiency actions

Ability to support team members to ensure accuracy and completeness of tasks

Strong Customer Service focus and strong communication skills

Preferred: Strong Microsoft Office skills (Excel pivot tables, Word, PowerPoint, Outlook)

Preferred: Experience with Pivot Tables and VLOOKUP

Preferred: Experience with Tableau

Preferred: Experience with cost analysis, root cause analysis, and forecasting

Preferred: Familiarity with strategy surrounding AI

Preferred: Skilled in writing computer programs for various purposes

Preferred: Familiarity with strategy surrounding AI

Preferred: Familiarity with resolving purchase order discrepancies

Preferred: Experience with documenting processes, process flows, and general training content (e.g., Quick Reference Guides).

Basic Qualifications:

High School Diploma, GED or equivalent education required

Must be at least 18 years of age

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986

You must have a valid U.S. Social Security Number to complete the full hiring process

Education:

High School Diploma, GED or equivalent education required

Progress toward a degree, major, or minor in Supply Chain Management, Information Technology Management, Systems Engineering, Business Administration, Business Analytics, Computer Science, Data Science, Accounting, Finance, Marketing, Advertising, Communication, Innovation, Entrepreneurship or similar degree re