Supervisor - Patient Access

Location Address:

1100 Central Ave SE
Albuquerque, NM 87106-4930


Compensation Pay Range:

Minimum Offer $50,481.60
Maximum Offer $85,966.40
Now Hiring: Supervisor - Patient Access

Summary:

Build your Career. Make a Difference. Presbyterian is hiring a skilled Supervisor - Patient Access. The Patient Access Supervisor has responsibility of the operations and functions of the Patient Access areas. Responsible for Patient Access staff and completion of admission, registration and pre-registration functions to include insurance verification for PHS. Responsible for monitoring productivity, compliance and staffing for multiple registration points

Type of Opportunity: Full time
Job Exempt: Yes
Job is based: Presbyterian Hospital
Work Shift: Varied Days and Hours (United States of America)


Responsibilities:

• •Selects and assigns department staff.
• •Ensures new hires and staff are appropriate trained to perform the duties assigned.
• •Coaches staff as needed to meet quality and duties assigned.
• •Initiates coaching, corrective action and performance improvement plans for staff for attendance, productivity and quality opportunities.
• •Ensures established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards are met and followed by staff under their leadership.
• •Reviews Patient Access operations to ensure compliance with JCAHO, CMS, EMTALA, HIPAA, and other state or federal guidelines
• •Works with Patient Access Manager in monitoring unit productivity to identify areas of inconsistency and to optimize utilization of staff resources.
• •Assists in establishing productivity standards and evaluating staffing requirements (both temporary and permanent) based on volumes .
• •Ensures department is meeting OT and productivity standards in line with the current budget and patient volumes.
• •Ensures units follow Situation Response Guidelines. Ensures appropriate quality standards are maintained and appropriate on-line documentation is entered for every account activity to ensure thorough communication.
• •Works within established guidelines to meet the needs of the patients and clinical staff during downtime, both scheduled and unscheduled.*Assists Patient Access staff with complaints and process opportunities encountered by patients, physicians and/or other staff.
• •Works established work queues and billing reports to ensure accounts are cleared for billing. Monitors employee work queues to ensure completion and compliance.

Qualifications:

• •High School Diploma, prefer some college
• •2 years of experience in related field required; with 1 year in a Supervisory capacity preferred.
• •Critical thinking and attention to detail.
• •Effectively interact with customers to understand their needs and explain data.
• •Microsoft Office.
• •Organizational Skills.
• •Deal with all levels of staff and management within the organization, board members, as well as the public, under highly stressful conditions.
• •Communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
• •Work under limited supervision, self-manage work time and projects, resolve issues with minimal assistance.
• •Written communication
• •Be flexible with hours, as staffing of 24/7 units may require flexibility.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

• Wellness
• Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

• Why work at Presbyterian?
• As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

• About Presbyterian Healthcare Services
• Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services