Supervisory Training Instructor

Summary

The VA Northeast Ohio Healthcare System is recruiting for a Supervisory Training Specialist. The Supervisory Training Specialist will function within the Employee/Patient Experience Service. This position manages the overall operation of the Workforce Development Section, following VHA Handbook 5015/1 Employee Learning and Professional Development, developing and/or revising Standard Operating Procedures (SOPs) to ensure efficiency and effectiveness of training operations.

Duties

The VA Northeast Ohio Healthcare System is recruiting for a Supervisory Training Instructor. The Supervisory Training Instructor will function in Employee/Patient Care Service. The Supervisory Training Instructor duties include, but are not limited to: Assists the Service Chief in the development of short-and long-range plans, goals and objectives. Directs, controls, and coordinates two major unit activities in line with the expectations of the Chief, Employee/Patient Experience Service. Manages the overall operation of the Workforce Development Section, following VHA Handbook 5015/1 Employee Learning and Professional Development, developing and/or revising Standard Operating Procedures (SOPs) to ensure efficiency and effectiveness of training operations. Reviews all correspondence on its way to the Chief, Employee/Patient Experience Service for signature. Advises HR section supervisors in the completion of fulfilling human resources management responsibilities in the areas of New Supervisor Orientation (NSO) and New Employee Orientation (NEO), to include...implementation of a comprehensive education program that supports the development and achievement supervisors and new employees that support the Medical Center's mission, vision and values. Supports and facilitates as applicable VISN 10 New Supervisor Orientation (NSO) in-person or virtual programs, Co-Manages VISN-10 Leadership Development Institute (LDI), follow VHA and VISN guidance to conduct local in-person or support VISN virtual facility level leadership training. Plans, establishes, publicizes, and administers a program for new supervisors, utilizing Medical Center facilities and employees from Human Resource Management Service (HRMS) and other services as faculty. Develops and or revises station-wide education policies and procedures, based on VA/VHA/VISN directives, and management recommendations. Prepares final policy and procedure drafts for the Service Chief, or medical center executive leadership. Ensures the establishment and maintenance of professional relationships with tenant organizations, other VA entities, and other external Federal, state, and local organizations as necessary to fulfill the mission of Employee/Patient Experience Service. Provides advisory assistance to medical center leadership, service chiefs, managers, supervisors, and employees regarding education and procedures in line with the expectations of the Chief, Employee/Patient Experience Service. Reviews all educational program materials and project materials produced by education staff to assure adherence to Medical Center mission, vision and values as well as principles of adult learning. Work Schedule: Monday-Friday, 8:00am-4:30pm Telework: This position may be authorized for telework, as determined by agency policy. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Training Instructor/PD20808-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

In order to qualify for this position, you must meet the following requirements within 30 calendar days of the closing date listed on the announcement: , 10/08/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/. All Title 38 Veterans Canteen Service (VCS) employees must have served in their Excepted Service position for at least 90 days in order to be eligible for a position within the Competitive Service. Applicants who were previously selected under a Competitive Delegating Examining Office (DEO) announcement must have served in their position for at least 90 days prior to being eligible for other positions within the Competitive Service. This position has an Individual Occupational Requirements (IOR). An IOR is part of the minimum qualifications for this occupational series. In order to meet the IOR, you must meet the following: Basic Requirements: Undergraduate and Graduate Level Education: Undergraduate and Graduate Education: Major study -- Education or a subject area related to the position to be filled., OR Specialized Experience: Experience that demonstrated a practical knowledge of the subject area of the position and of the methods and techniques of instruction. Examples of qualifying specialized experience include: Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s). Supervising or administering a training program. Development or review of training/course materials, aids, devices, etc., and evaluation of training results. Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Develops training materials using standard instructional design and methodologies utilizing a variety of learning modalities/techniques such as classroom sessions, computer assisted instruction, distance-based learning, job aids, and other educational support resources. Participates on a cross-functional team to plan, develop, and deliver programs for audiences of all sizes. Serves as the Contracting Officer's Representative (COR) for program needs. Monitors the appropriateness and quality of education and training programs while ensuring the establishment and maintenance of professional relationships with tenant organizations, other VA entities, and other external Federal, state, and local organizations as necessary to fulfill the mission of Employee/Patient Experience Service. Participates in special studies or researching areas where problems or questions have arisen. Formulates and implements training plans for VA career development, professional development, and leadership/executive development programs. Assists with the planning and coordination of training and technical assistance activities to include personnel, equipment, facilities, and other resource requirements. Create