Support Worker

Number of Positions Available:

1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Support Worker – Full time

Permanent

The Beacon – Homelessness Support Service

SCHADS Level 3

Why this role matters

At The Salvation Army, every interaction is an opportunity to offer dignity, safety and hope. The Beacon Homelessness Support Service is a place where people experiencing homelessness can pause, breathe and begin rebuilding their lives. As a Support Worker, you become part of that journey. You offer compassion, stability and practical support to people who may be facing some of the toughest moments of their lives. Your presence can be the difference between someone feeling alone and someone feeling seen.

About the role

This position is based at The Beacon, a 24/7 Homelessness Support Service. The role has a strong front of house focus and involves being the first point of contact for residents, visitors and callers. It includes answering phones, gathering basic intake information, completing data entry and communicating clearly with other staff. The work also involves providing information about accommodation options to members of the public, greeting residents, managing mail collection and supporting the smooth running of afterhours operations. The environment is safe, inclusive and welcoming, and every interaction contributes to someone feeling supported and respected.

This full-time permanent role sits within the Homelessness Support Service at The Beacon and reports to the Front of House Team Leader. Pay is in accordance with SCHADS Level 3. It is a shift-based position and requires availability across the following shift types:

Day shift: 7.00am to 3.00pm

Afternoon shift: 3.00pm to 11.00pm

Night shift: 11.00pm to 7.00am

How you will make an impact

Provide a warm, professional first point of contact for residents, visitors and callers

Gather essential intake information and ensure accurate, timely data entry

Share clear information about accommodation and support options

Maintain strong communication with staff through email and handover processes

Support the smooth running of daily and after-hours operations

Maintain a visible presence onsite to promote safety, wellbeing and respectful conduct

Respond calmly and appropriately to situations involving distress, crisis or challenging behaviour

Contribute to a positive, inclusive and collaborative team environment

What you will bring

Certificate IV in Community Services

Experience in homelessness or human services is desirable

Understanding of trauma impacts, human development and social disadvantage

Ability to respond calmly and professionally to challenging behaviours

Strong communication skills and the ability to build rapport with diverse clients

Initiative, sound judgement and the ability to work independently and within a team

• •A commitment to The Salvation Army’s values and safe work practices
• •Valid WA Working with Children Check
• •Current WA Drivers Licence
• •First Aid Certificate

What we offer

NFP salary packaging benefits up to $15,900 tax free and Entertainment Benefit up to $2,650 tax free

Employee Assistance Program

Financial, retail and lifestyle discounts

Discounted health and fitness programs through Fitness Passport

Up to 8 weeks of leave per year through our purchase leave scheme

Generous parental leave

Up to 5 days paid leave per year to support a Salvation Army program or activity

A supportive, inclusive culture with passionate and dedicated team members

How to apply

If you are looking for a role where your compassion, resilience and humanity can make a real impact, we would love to hear from you. Please submit your application including a current resume and a brief cover letter outlining your suitability for the role.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration