Systems Engineer

ReviveRX is the premier licensed pharmacy specializing in health, wellness, and restorative medicine. We focus on treating the source, not just the symptoms, utilizing industry-leading technology. Collaborating with innovative pharmacists, healthcare providers, and pharmaceutical manufacturers, we provide personalized care. Our mission is to optimize treatment, revolutionize healthcare, and empower individuals to live vibrant lives. We welcome you to join us in our commitment to holistic wellness and personalized medicine.

Position Summary

The Systems Engineer plays a critical role in maintaining the security, stability, and performance of our enterprise IT infrastructure across both Microsoft and Apple environments. This position owns the day-to-day administration of Microsoft 365, Entra ID, and Intune, alongside JAMF-based management of our Apple device fleet, ensuring that identity, access, and endpoint compliance are consistently secure and well maintained. Beyond hands-on systems administration, this role provides advanced Tier 2/3 support, leads troubleshooting for complex system issues, and follows disciplined change management practices to keep production environments stable and reliable.

Key Responsibilities

Administer and maintain Microsoft 365 services using Microsoft Admin Center and Entra ID (formerly Azure AD).

Manage user identities, access policies, and Single Sign-On (SSO) configurations

Oversee Microsoft Teams configuration, integration, support, and automation

Implement and manage device compliance and security policies using Microsoft Intune

Administer JAMF for Apple device management, including deployment, configuration, and compliance

Provide Tier 2/3 support for client systems, including Windows and macOS environments

Monitor system performance, troubleshoot issues, and ensure high availability of IT services

Collaborate with cross-functional teams to support IT projects and infrastructure upgrades

Maintain documentation for systems, processes, and configurations

Ensure compliance with IT security policies and best practices

Follow change management procedures for all production system updates, including testing, approval, and rollback planning

Participate in an on-call rotation to respond to critical incidents and after-hours system alerts

Support disaster recovery and business continuity planning, including regular backup verification and recovery testing

Conduct periodic access reviews and audits to maintain least-privilege access across systems

Required Qualifications

4+ years of experience in IT systems administration and/or systems engineering roles across Windows and Apple environments

3+ years of strong hands-on experience with Microsoft Admin Center, Entra ID, and Microsoft Intune

Proficiency in managing Microsoft Teams and configuring SSO solutions

3+ years of experience with JAMF for Apple device lifecycle management

Solid history of client management, endpoint security, and compliance

Familiarity with scripting and automation (e.g., PowerShell, Bash)

Working knowledge of networking fundamentals (DNS, DHCP, VPN, firewalls, and TCP/IP)

Understanding of IT security frameworks and best practices (e.g., least privilege, MFA, patch management, zero trust principles)

Experience with backup, disaster recovery, and business continuity procedures

Experience using a ticketing/ITSM system to track, prioritize, and resolve incidents and requests

Excellent problem-solving skills and attention to detail

Strong communication and documentation abilities

Ability to work independently and manage multiple priorities

Passion for continuous learning and staying current with emerging technologies

Preferred Qualifications

Relevant certifications such as Microsoft Certified: Modern Desktop Administrator, Microsoft 365 Certified: Endpoint Administrator Associate, or JAMF Certified Tech

Security-related certification (e.g., CompTIA Security+)

ITIL Foundation certification or familiarity with ITIL service management practices

Experience with cloud platforms such as Azure or AWS

Experience supporting a hybrid or fully remote workforce

Prior experience in a regulated industry (e.g., healthcare, finance) with associated compliance requirements (e.g., HIPAA, SOC 2)

Work Environment & Physical Requirements

Primarily in a professional office or home office environment, with regular use of computer systems, security monitoring platforms, and forensic analysis tools throughout the workday

Regularly required to sit for extended periods while using a computer, keyboard, and mouse to monitor security systems, investigate incidents, and maintain documentation

Must be able to concentrate for extended periods while analyzing complex security data, often under pressure during active incident response situations that require quick, accurate decision-making

Specific vision abilities required include close vision and the ability to adjust focus for extended periods of screen-based work, including reviewing logs, audit reports, and forensic data

Must be able to communicate clearly and effectively via phone, video conference, and email with IT staff, department leaders, and third-party vendors, including the ability to explain technical security concepts to non-technical audiences

Requires quarterly travel to company locations as needed, which may include time-sensitive travel in response to a security incident requiring on-site presence

Fast-paced environment requiring adaptability and the ability to shift quickly from planned project work to urgent incident response when a security event occurs, sometimes outside of standard business hours

Featured Benefits

Competitive salary

Comprehensive health, dental, and vision insurance

401k with employer match

Paid Time Off

Employee Perks & Discounts

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