Technical Support Engineer – Cloud & Hosting (UK)

Job Summary:

We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents.

Job Description:

Key Responsibilities:

• •Provide advanced technical support for cloud-hosted applications (Azure environment)
• •Troubleshoot issues related to:
• •Database refreshes and upgrades
• •Application errors in test and production environments
• •Batch processing and performance degradation

• •Collaborate with Hosting and Infrastructure teams to resolve escalations
• •Analyze recurring issues and recommend long-term solutions
• •Support customer environments including testing and production systems
• •Document solutions and contribute to knowledge base articles

Required Skills & Experience:

• •Strong experience with Microsoft Azure (IaaS/PaaS)
• •Solid understanding of SQL Server and database management
• •Experience supporting hosted/SaaS applications
• •Ability to diagnose performance issues and system errors
• •Familiarity with incident management tools (e.g., Zendesk or similar)
• •Strong troubleshooting and analytical skills

Preferred Qualifications:

• •Experience with enterprise asset management or fleet management systems
• •Knowledge of application integrations and data pipelines
• •Exposure to ITIL practices or structured support environments

Key Competencies:

• •Strong communication skills (customer-facing)
• •Ability to work independently in a remote environment
• •Collaboration across global teams (US/UK coordination)
• •Why Join Us:

• •Opportunity to shape and support a growing UK presence
• •Work on modern cloud-hosted platforms
• •Be a key contributor in improving system reliability and customer experience

Worker Type:

Regular

Number of Openings Available:

1