Technical Support Engineer (Multilingual speaking)

Position Title: Technical Support Engineer (Kannada)

Experience: 0-2 years

Location: Noida (Delhi NCR)

Position Type: Full Time

** Candidates should be fluent in Kannada & English and willing to work in rotational shift **

Job Description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot our POS software problems and help our customers with their support queries. Ultimately, you will be a person our customers' trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Roles and Responsibilities

• •Responsible to merchant’s support queries
• •Support on email / phone calls / google meets to give clients quick answers
• •Online meeting with merchants to diagnose the software issues
• •Providing product tech demonstration to the merchants
• •Installing and configuring merchant’s POS device
• •Merchant On-boarding, product online training.
• •Ability to work in 24*7 support environment
• •Willing to travel to client side for troubleshooting, if needed

Education

• •Bachelor’s degree in computer science or information technology
• •Proven work experience of 0-2 yrs as an application support / technical support role
• •Ability to solve complex application/software issues
• •Excellent interpersonal skills
• •Good written and verbal communication skills