Technical Support Engineer (Weekend Lead)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer (Weekend Lead) based in United States.

• This role combines technical investigation, customer support, payments operations, and weekend team leadership.
• You’ll investigate complex issues spanning payments, integrations, APIs, financial data, reporting, and business processes.
• You’ll use logs, transaction data, monitoring, reporting tools, and AI-assisted technologies to identify root causes and recommend solutions.
• As the weekend lead, you’ll manage support priorities, escalations, and frontline handoffs while coaching internal and outsourced teammates.
• You’ll work closely with Product, Engineering, Finance, Security, Compliance, Account Management, and other cross-functional teams.
• The role offers the opportunity to improve support processes, documentation, automation, and AI-assisted workflows in a fast-moving technology environment.
• This is a customer-focused technical support position rather than a software development role, with meaningful ownership of customer outcomes.