Technical Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist based in Ireland.

• This is a fully remote technical support role focused on helping customers successfully use a growing B2B SaaS platform.
• You will provide hands-on assistance across software functionality, configuration, integrations, and technical troubleshooting.
• Working primarily with French- and English-speaking customers, you will play an important role in delivering a clear, responsive, and high-quality support experience.
• You will collaborate closely with Product Development and QA teams to investigate complex issues and communicate valuable customer feedback.
• The role offers the opportunity to build deep product expertise while contributing to support processes, documentation, and continuous improvement.
• You will work within an international, distributed team that values autonomy, learning, and customer focus.
• This position is well suited to a technically curious support professional who enjoys solving problems and helping customers get measurable value from technology.