Training and Development Specialist

Department: Charlotte Water Department

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

Attracting and retaining a skilled and diverse workforce

Valuing teamwork, openness, accountability, productivity, and employee development

Providing all customers with courteous, responsive, accessible, and seamless quality services

Taking initiative to identify, analyze, and solve problems

Collaborating with stakeholders to make informed decisions

SUMMARY

This position is primarily responsible for developing, implementing, and evaluating programming designed to support ongoing professional and career development of staff from entry level to senior leader. This position will actively support Charlotte Water’s strategic training and development programs and initiatives. The Training Specialist will coordinate and instruct staff across all divisions within the utility.

The successful candidate will possess strong customer service, organizational, and leadership skills and have experience developing and implementing training initiatives and curricula. The candidate will be highly self-motivated and require minimal coaching or supervision, demonstrate the ability to lead in a team environment, be results-oriented, customer-focused, and be a creative problem solver. The ideal candidate will demonstrate engaging training and facilitation skills that meet the needs of our internal customers.

The salary for this position is $82,883 - $92,092.99 commensurate with experience.

MAJOR DUTIES AND RESPONSIBILITIES:

• •Provides training and development department-wide by implementing strategic training initiatives, curriculum design, training delivery, and group facilitation to meet organizational goals and career development needs of employees.
• •Supports a portfolio of divisions within the department as a learning and development liaison, consulting with staff to provide optimized learning and development services.
• •Leads succession planning services for assigned divisions and/or roles.
• •Offers facilitation services for assigned divisions and/or roles.
• •Facilitates training both virtually and in-person.
• •Consults with leaders, managers, supervisors, and subject matter experts to develop and refine curricula to address evolving department needs.
• •Assesses and selects appropriate training media based on audience, content, and expected outcome to maximize learning impact.
• •Creates course communication materials and handles course logistics, including facility setup and equipment coordination.
• •Coordinates the completion of training assignments including tracking participant progress and meeting required milestones.
• •Provides interpersonal expertise when working with employees ranging from front-line workers to senior leadership.
• •Assesses training and programming effectiveness to ensure participants' performance is aligned with the skills and competencies they are taught and adjusting as needed.
• •Partners with Workforce Development staff to offer training and development services for Workforce participants, including Career Training Academy employees, Co-Ops, Apprentices, and Interns.
• •Teaches City and departmental technology solutions (including but not limited to Microsoft Office, Workday, OnBase, etc.)
• •Advises and guides employees to grow and develop professionally, connecting with mentoring and coaching resources as needed.
• •Utilizes Workday Learning to record completions for courses instructed.
• •Stays abreast of new trends and tools in organizational development and learning to continuously enhance program offerings and respond to changing business needs.
• •Performs other related job duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• •Knowledge of training and development, including adult learning theories.
• •Skill in communicating, both verbally and in writing.
• •Skill in planning and coordinating the work of others.
• •Skill in delivering speeches and facilitating training programs.
• •Skill in managing multiple unique projects at one given time.
• •Ability to leverage technology to enhance employee training.
• •Ability to plan and organize short-term and long-term training in simulated and live environments.
• •Ability to effectively conduct training in classroom and work environments.
• •Ability to work effectively with people with different professional backgrounds.
• •Ability to network with internal and external stakeholders.
• •Ability to research content needed for training initiatives.
• •Ability to communicate effectively with all levels of the organization.
• •Ability to work both independently and as part of a group.
• •Ability to obtain a City driving permit.

PREFERRED QUALIFICATIONS

• •Knowledge of Human Resources policies and practices.
• •Experience designing employee development plans and/or succession planning.
• •Ability to assess program gaps and opportunities for continued program growth.
• •Experience and knowledge in instructional design, curriculum development, leadership and supervisory development.
• •Familiar with traditional and modern training methods, tools, and techniques (including, but not limited to, traditional lecture-style learning, case studies, hands-on training, mentoring, coaching, interactive training, online learning, and knowledge management).
• •Experience utilizing Human Capital Management systems, such as Workday, to leverage employee talent data.

MINIMUM QUALIFICATIONS:

• •Bachelor's degree from an accredited school.
• •Five (5) years of related work experience.

Licenses, Certifications, or Registrations:

Requires a valid driver's license.

PHYSICAL DEMANDS:

The work is sedentary and requires occasionally exerting up to 25 pounds of force to move objects. Additionally, the following physical abilities are required: manual dexterity, perceiving sounds at normal speaking levels, distinguishing among sounds, mental acuity, speaking, standing, expressing ideas by spoken word, shouting above noises, visual acuity in data/observations/equipment, and walking.

ADDITIONAL INFORMATION:

This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to reflect the position activities and requirements accurately, management reserves the right to modify, add or remove duties and assign other duties at any time. This job description does not constitute a written or implied contract of employment.

To perform this job successfully, an individual must perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not explicitly spelled out in the job description, but which may be reasonably considered to be incidental in performing their duties just as though they were written out in this job description.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compl