US Logistics Dispatch Executive

• Position Title: US Dispatch Executive
• Department: Operations / Logistics
• Job Location: Mohali phase 8A
• Work Schedule: Monday to Friday, 06:30 PM – 04:30 AM IST (US Shift)
• Reports To: Dispatch Manager / Operations Lead

1. Position Overview

We are seeking a US Dispatch Executive with a minimum of 1 year of dispatch/logistics experience to manage and coordinate dispatch operations for our US-based clients. The candidate will be responsible for assigning loads, monitoring shipments, coordinating with drivers/carriers, and ensuring timely deliveries while maintaining strong client and vendor relationships.

2. Key Responsibilities

Coordinate and arrange daily dispatch operations for US routes .

Assign loads to drivers and monitor their progress to ensure on-time pick-up and delivery .

Maintain constant communication with drivers, carriers, and customers regarding shipment status.

Handle scheduling, load planning, and real-time issue resolution (delays, breakdowns, rescheduling).

Ensure accurate and timely entry of dispatch details into the system/CRM.

Build and maintain strong working relationships with carriers, brokers, and clients.

Track and report on key performance indicators (KPIs) such as on-time delivery, load utilization, and driver compliance .

Assist in resolving billing, documentation, and compliance-related issues when required.

3. Required Qualifications & Experience

Minimum 1 year of work experience in US dispatch/logistics/trucking industry (mandatory).

Graduate in any discipline (preferred).

Good knowledge of dispatch software, load boards, and CRM tools (DAT,Truckstop) .

Strong understanding of US geography, routes, time zones, and DOT/FMCSA regulations (preferred).

Excellent English communication skills – verbal and written.

Strong problem-solving ability and ability to work under pressure.

Flexible to work in US night shift (06:30 PM – 04:30 AM IST) .

4. Key Skills

Dispatch Management

Load Planning & Scheduling

Carrier/Driver Coordination

Problem-Solving & Decision-Making

Customer Service Orientation

Attention to Detail

5. Growth Path

This role provides career progression into Senior Dispatch Executive, Team Lead – Dispatch, or Operations Supervisor roles within the logistics and transportation domain.