Volunteer Services Officer

• ABOUT CATALYSTE+
• Catalyste+ is a Canadian economic development organization. We help people build better lives by strengthening local economies in Canada and in developing countries around the world. Since 1967, we’ve been building capacity with businesses, governments and community organizations to promote locally driven, inclusive growth and sustainable development. We act as a catalyst for our partners to realize their full potential.

SUMMARY

Reporting to the Volunteer Services Manager, the Volunteer Services Officer (VSO) is responsible for proactively searching the Catalyste+ database and matching Catalyste+ Advisors (CAs) to assignment requirements. The VSO also provides excellent customer service to CAs while preparing them for their assignments and ensuring the smooth deployment, including pre-assignment briefing and post-assignment feedback. The VSO will work closely with Program staff and CAs in the day-to-day delivery of assignments and other ad hoc duties.

This position is preferred to be based in either Toronto or Montreal. However, qualified candidates based anywhere in Ontario, Quebec, British Columbia or the Northwest Territories will also be considered. This position is primarily remote, with a hybrid work arrangement in Toronto , requiring in-office presence two days per week.

PRIMARY RESPONSIBILITIES

Assignment Recruitment

Identifies and engages suitable candidates from the CA database to meet assignment requirements within established timelines;

Builds and maintains a diverse pool of experienced CAs to support both current and future assignment needs;

Conducts ongoing reviews of the CA database to ensure readiness and alignment with evolving program priorities.

Volunteer Engagement & Deployment

Provides excellent customer service and administrative support to CAs in preparation for their assignments;

Partner with Catalyste+’s travel agency to ensure best available travel is booked for CAs and Global Affairs Canada (GAC) compliant;

Assists CAs to obtain travel visas, ensure travel documents are valid and that CAs have completed all the necessary forms prior to their departure as required (i.e. medical forms, waivers, expense advances, etc.) through Catalyste+'s online system;

Communicates with Catalyste+ In Country Team (ICT) members, Program Managers (PMs) and Program Officers (POs) as needed to coordinate CA travel logistics;

Provides detailed pre-departure briefing to CAs around local customs, logistics and assignment preparation;

Prepares assignment advance requests and liaise with the Accounting department to ensure timely processing of pre-departure expenses;

Ensures CAs have completed their pre-departure online compliance training modules;

Manages post-assignment documents collection from CAs, (i.e. expense claims, timesheets, assignment reports) and follow-up on overdue items;

Enters all necessary documentation into the database (QuickBase) and ensure all information is up to date;

Reviews the Catalyste+ Advisor Feedback Form (CAFF) after each assignment for quality assurance, review the Partner Feedback Form (PFF) and follow-up with CAs for de-briefing purposes;

Other duties as assigned.

SECONDARY RESPONSIBILITIES

Contributes to special projects and training related to CA recruitment and deployment;

Contributes to the development of forms and processes to constantly improve the volunteer experience;

Promotes exchanges of information and ideas between Catalyste+ staff in Canada, In-Country Teams and Catalyste+ Advisors

Regularly meets with Program staff to stay informed on assignments;

Assists, as required, in CA misconduct incidents;

Responds to general inquiries regarding Catalyste+’s programs and services.

KNOWLEDGE AND SKILL REQUIREMENTS

University degree in International Development, Human Resources Management / related field or 1-3 years of relevant experience in international or administrative programs

Experience working with volunteers in the not-for-profit sector is an asset

Excellent written English skills required

Excellent customer service skills

Comfortable speaking to groups and representing the organization at public events

Demonstrated initiative and entrepreneurial spirit

Culturally sensitive and capable of preserving confidential or sensitive information

Able to readily adapt to change, multi-task, coordinate and prioritize day-to-day workload to meet tight timelines

Able to manage high volumes of emails, calls and data management

Able to work proactively and independently

Proficient in Microsoft Word, Excel, Outlook and database management

French or Spanish language skills are an asset

WHAT’S IN IT FOR YOU

Salary Range: $50,000 – $55,000, commensurate with experience.

At Catalyste+, we take a people-first approach to compensation, offering a comprehensive total rewards package designed to support our team while they do meaningful, impactful work. Our benefits include:

Comprehensive health benefits plan

Employer-matched pension plan

Work-life balance (hybrid), vacation and sick leave

Holiday and December end of year office closure

Mental health and wellness programs

Internal training, professional development and Mentorship opportunities

An innovative, collaborative, diverse, and inclusive work environment

Application deadline: October 11th, 2026

Catalyste+ is an equal opportunity employer who subscribes to the principle of equal access to employment. We thank all applicants for their interest, but only those selected for an interview will be contacted.

In the spirit of peace, friendship and respect, we recognize that our work takes place on traditional Indigenous territories across Canada. We also wish to acknowledge that the Catalyste+ office in Toronto is located on the traditional Indigenous territory of the Huron-Wendat, Haudenosaunee, the Anishnabeg, the Chippewa and the territory of the Mississaugas of the New Credit. In Montreal, our office is located on the unceded territory of the Kanien’kehá:ka.

________________________________________________________

À PROPOS DE CATALYSTE+

Catalyste+ est une organisation canadienne de développement économique. Nous aidons les collectivités à renforcer les économies locales afin d’améliorer les conditions de vie au Canada et dans les pays en développement du monde entier. Depuis 1967, nous renforçons les capacités des entreprises, des gouvernements et des organisations communautaires afin de promouvoir une croissance locale inclusive et un développement durable. Nous agissons comme catalyseur pour permettre à nos partenaires de réaliser leur plein potentiel.

RÉSUMÉ

Sous la responsabilité du gestionnaire des services de bénévolat, l’agent des services de bénévola t (ASB) est chargé de consulter de manière proactive la base de données de Catalyste+ et de jumeler les conseillers de Catalyste+ (CA) aux exigences des missions. L’ASB offre également un excellent service à la clientèle aux CA tout en les préparant à leurs missions et en assurant un déploiement sans heurts, y compris par le biais de séances d’information préalables à la mission et de retours d’expérience post-mission. L’ASB travaillera en étroite collaboration avec le personnel du programme et les CA dans le cadre de la gestion quotidienne des missions et d’autres tâches ponctuelles.

Ce poste est idéalement basé à Toronto ou à Montréal. Toutefois, les candidatures de personnes qualifiées résidant n’importe où en Ontario, au Québec, en Colombie-Britannique ou dans les Territoires du Nord-Ouest seront également prises en considération. Ce poste est principalement à distance, avec un mode de travail hybride pour les personnes basées à Toronto, nécessitant une présence au bureau deux jours par semaine.

PRINCIPALES RESPONSABILITÉS

Recrutement pour les missions

Identifier et contacter les candidats appropriés dans la base de données des CA afin de répondre aux exigenc