Warranties Intern

• Warranties Intern
• A warranties intern plays a crucial role in supporting the client service team and ensuring satisfaction
• They work closely with the team to assist in managing client relationships and delivering high quality service. An internship programs provides with valuable hands-on experience in the fields
• of claim service and relationship management.

• Mission:
• •Helping to onboard new clients, gathering necessary information and ensuring smooth
• communication between the client and the client service team
• •Responding to client inquiries: you are responsible for answering client queries, addressing their
• concerns and providing information about products or services.
• •Assisting with client meeting and presentation: you assist in preparing materials, coordinate
• schedules and support the client service team during client meetings and presentations.
• •Developing and maintaining client relationships: help maintain positive relationships with clients
• by providing ongoing support, being responsive to their needs and identifying opportunities for
• upselling or cross-selling.
• •Gathering client feedback: collecting feedback from clients to identify areas for improvement
• and to ensure their needs are met.

• Outcomes:
• •Ensure availability and response to phone and email inquiries from all internal and external
• customers and vendors in a courteous and professional manner and respond within agreed
• service level agreements.
• •Performance manages service providers on a day-to-day basis to ensure service levels are met.
• •Manage products to be covered by our warranty.
• •Decision making for any issues to ensure customers are kept happy.
• •Compiling weekly and monthly statistics
• •Coordinate quotes with procurement team for stock orders
• •Verify billing and coordinate invoicing with the accounts department. holders

Requirements

Matric

Completed qualification in Information Technology.

A keen interest in computer repairs