Warranty & Quality Manager Poland & Baltics

Responsibilities / Tasks

• •Lead the warranty process and manage customer and supplier claims.
• •Coordinate investigations, corrective actions, and 8D problem-solving activities.
• •Act as the primary contact for major quality issues and customer escalations.
• •Monitor quality performance throughout project execution and service operations.
• •Collaborate closely with Project Execution, Service, Sales, Procurement, factories, and customers.
• •Support service and commissioning teams in resolving technical and quality-related issues.
• •Maintain quality records, reporting systems, CRM tools, and lessons learned databases.
• •Analyze quality costs, trends, and improvement opportunities.
• •Develop and implement quality standards, procedures, and best practices.
• •Build and execute the quality strategy for the Eastern Europe Cluster while promoting a culture of continuous improvement.

Your Profile / Qualifications

• •Minimum 5 years of experience in quality management, warranty management, claims handling, or a related field.
• •Technical, engineering, or project management background.
• •Fluent English and Polish.
• •Experience in process development and continuous improvement.
• •Strong analytical, communication, and negotiation skills.
• •Ability to manage complex stakeholder relationships and customer-facing situations.
• •Experience in a technical, industrial, manufacturing, or project-based environment.
• •Knowledge of quality methodologies (e.g., RCA, 8D) and CRM systems will be an advantage.
• •Available for occasional business travel.

• Did we spark your interest?
• Then please click apply above to access our guided application process.