Watch Repair Technician

ABOUT SHINOLA

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well-loved. Our thoughtful craftsmanship, timeless design, and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.

ABOUT THE ROLE

The Watch Repair Technician is responsible for reworking and repairing watches throughout all stages of the assembly process to ensure product quality and consistency. This role plays a critical part in improving yield, supporting operator training, and minimizing production downtime. The Watch Repair Technician also supports assembly operations as needed to maintain cycle times and on-time delivery, ultimately reducing the cost of poor quality and enhancing customer satisfaction.

KEY RESPONSIBILITIES

Watch Repair & Root Cause Support

Rework rejects found throughout all stages of the watch assembly process.

Inspect rejects from operators and quality gates, recording data for review.

Support improved yield and faster root cause analysis.

Systems Used: MS Access, SOPs

Training & Process Support

Train assemblers on operations.

Review SOPs and submit process improvement ideas based on technical expertise.

Support operator efficiency, yield improvement, and reduced turnover.

Systems Used: SOPs, TWI training methodology

Assembly Operations Support

Support production by working at assembly operations as needed.

Maintain on-cycle staffing to ensure on-time delivery.

QUALIFICATIONS

High School Diploma required

3+ years of experience in watch assembly

Strong problem-solving and critical thinking skills

Ability to collaborate effectively and communicate clearly

Experience working with SOPs, training methods, and basic operational systems (MS Access preferred)

Note: This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law. Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.