Wine Manager

Work Location

Wine & Beyond Emerald Hills

About the Role

ABOUT SNDL

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf . SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to www.sndl.com .

About The Role

We are currently looking for friendly, outgoing, and customer service driven individuals to join our team as a Wine Manager .

Primary Purpose of Job

Provide leadership and direction of a multimillion-dollar business unit in partnership with General Manager, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

Essential Duties and Responsibilities:

People Management Skills

Create a work culture that makes your store an inviting place to work

Be a role model who coaches, mentors, and inspires team members

Delegate tasks to team members and set priorities

Communicates in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, relay pertinent information

Participate in department recruitment and create succession plans for the store

Support and coach team members to improve any performance gaps; conduct ongoing coaching for improvements

Completes and holds team accountable to complete required training within timeframes

Creates and/or monitors the creation of efficient department weekly scheduling for both sales and support functions

Customer Offering

Deliver exemplary customer service

Resolve customer complaints regarding sales and service; inform all customer complaints to General Manager

Create a culture that has a passion for wine

Accountable for product rollouts and product launches

Review customer surveys and react appropriately

Understand and utilize local market tends

Evaluate programs and promotions for effectiveness and offer recommendations to General Manager

Financial

Ensure that goals will be met through appropriate planning and organization of labour, inventory, and finances for short and long-term success

Meet or exceed department financial targets through partnership with General Manager

Review and monitor Loss Prevention program to protect the company’s inventory and assets in partnership with General Manager

Review financial document (invoices, costs etc.) for accuracy

Monitor and make appropriate adjustments to scheduling to achieve labor cost in partnership with General Manager

Day to Day Operations

Ensure department follows merchandising and pricing guidelines

Ensure department is presentable and relay any maintenance issues to General Manager

Execute merchandising programs and track results

Manage communication (mail, email, voicemail )

Maintain department inventory levels

Respond to customer complaints

Manage department inventory ordering and receiving

Organize and/or attend OHS and LP meetings and training sessions

Actively aim to increase and share industry knowledge on wine

Develop relationships with store stakeholders

Set daily tasks for the store

Review flyers, upcoming events, and promotions; execute appropriately

Regulatory Adherence

Observe that OHS, LP, ProServe /Serving It Right and other regulatory requirements and procedures are implemented and adhered to

Participate in health inspections, audits and required corrective actions

Maintain First-Aid, LP and OHS Training

Maintain ProServe /Serving It Right and ensure employees maintain ProServe /Serving It Right

Ensure AGLC/BC LRS and other government guidelines are met

Adheres to all SNDL Inc. policies, with a focus on Social Responsibility

Qualifications:

Work Experience

Minimum, 2-years’ experience in retail environment

Minimum, 2-years’ supervisory and/or management experience (preferred)

Education

High School Diploma or equivalent

First-Aid training considered an asset

ProServe /Serving It Right Certificate considered an asset

WSET Certification and/or other wine-related training considered an asset

Other Skills and Capabilities

Highly self-motivated

Customer service driven

Effective leadership of large team

Strong sales background

Proven track record of success

Strong communication skills (written and verbal)

Must be able to pass a Background Check

Must have access to reliable transportation

Why Work With Us?

At Wine & Beyond we invest in our people. We provide educational reimbursement for industry-related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling please apply below!

ADDITIONAL REASONS TO JOIN OUR TEAM!

Competitive salary and benefits

Flexible hours

Employee Discount

Free Uniforms

Contests and prizes

Product Knowledge training

With hundreds of locations throughout Alberta & British Columbia, there's a convenient location near you.

Thanks for considering a position with us! Cheers!

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion:

SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.

About SNDL

SNDL is one of Canada’s leading and fastest-growing liquor and cannabis companies. As the country’s largest private-sector retailer, our portfolio includes well-known banners such as Wine and Beyond, Liquor Depot, Ace Liquor, Value Buds, Spiritleaf, and Cost Cannabis.

We’re also one of Canada’s largest vertically integrated cannabis producers, recognized for our innovation, low-cost manufacturing, and award-winning brands including Top Leaf, Contraband, Palmetto, Bon Jak, La Plogue, Versus, Grasslands, Vacay, Pearls by Grön, No Future, and Bhang Chocolate.

Driven by purpose, performance, and people, SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.

Learn more about SNDL