zh-HK Language Lead - Content Management Office, Travel & Mobility Business(C&M)

Job Description:

Business Overview

Rakuten Group offers over 70 services across a wide range of fields in Japan and overseas. These include internet services such as e-commerce, travel, and digital content; fintech (financial) services, including credit cards, banking, securities, e-money, and smartphone payment apps; mobile services, such as mobile carrier businesses; and professional sports. By organically linking these services around a point- and service-based membership system, we have formed a unique "Rakuten Ecosystem" unlike any other.

*Rakuten Business in Numbers: https://global.rakuten.com/corp/careers/services/

Department Overview

Rakuten Travel, operated by Rakuten Group's Travel & Mobility Business, was established in 2001. We proudly boast the largest number of registered accommodations in Japan, with over 40,000 properties.

We are continuously expanding our business and striving to improve the quality of our services daily to meet various user needs related to travel, such as a wide selection of accommodations, destination information, and inspirational content. We also cater to the needs of our accommodation partners, helping them expand sales, promote their properties, and provide valuable data.

• Rakuten Travel (Japan Domestic): https://travel.rakuten.co.jp/
• Rakuten Travel Global: https://travel.rakuten.com/

Position:

Why We Hire

Rakuten Travel re-released its inbound accommodation booking platform in 2022, providing a new and localized user journey for inbound travelers. Since then, Localization Group has grown to offer translation services in 9 languages. The scope of our work has also grown to include the inbound rent-a-car platform as well.

Our long-term vision is to be a one-stop shop for all businesses within Rakuten Travel to localize their platforms for international users. To make this vision a reality, we're seeking additional talent that can help ensure the quality, consistency, and unified brand tone of all Hong Kong Traditional Chinese content under our scope.

• ・Contribute to a global product for travelers around the world
• └ Empower countless people to experience the wonders of Japan and beyond. Simplify international travel and let your voice shine through in content that will promote travel to Japan.

• ・Strengthen bedrock assets such as glossaries and style guides
• └ Become a decisive contributor to the style and tone of our translations, influencing the way travelers see our product and strengthening Localization Group's reputation within the business.

• ・Develop your translation skills and grow with a diverse workforce
• └ Expand your linguistic talent and various soft skills while collaborating with teammates from over 15 countries.

• ・Take advantage of Rakuten Group's substantial resources & technology
• └ Experience rapid development and easy access to top-notch technologies thanks to our parent company's strong status within Japan. Enjoy frequent opportunities to develop more than just linguistic skills; members of Rakuten Travel's business units benefit from in-house trainings in HTML, SQL, AI, marketing, and more.

Position Details

As a Language Lead, you have a natural command of Hong Kong Traditional Chinese and will ensure that Rakuten Travel’s products are commercially ready, accurate, and appealing to the target audience. In this position, you will establish the guidelines for the zh-HK language and work together with the Localization Group to ensure timely delivery of localized content at the expected level of quality.

• ・Translating from en-US into zh-HK
• ・Proofreading zh-HK content drafted by vendors/stakeholders
• ・Maintaining the quality of the target language
• ・Participating in initiatives to standardize and improve translations
• ・Communicating with relevant teams to ensure compliance

• ・Translating new/updated information for hotels in Japan
• ・Post-editing feature articles on popular attractions in Tokyo
• ・ Revising translations of geographic data by comparing them with information on our official website to improve SEO

Work Environment

• ・Travel & Mobility Business: 800 employees
• ・Content Management Office: 16 employees
• ・Localization Group: 11 employees
• ・Age Range: 20s to 40s
• ・New Graduate to Mid-career Hire Ratio: 20%:80%

• ・Experience working directly in the travel industry
• ・Translation and localization experience across multiple industries

• ・Promoted to comprehensive Quality Leader after 2 years three years
• ・Appointed to the social media marketing team in addition to e-commerce duties after two years.
• ・Promoted to Vice Manager of the entire team after 2 years four years
• ・Promoted to Manager of the entire team after 2 years six years

Mandatory Qualifications:

• ・Native speaker of Hong Kong Traditional Chinese
• ・+3-5 years of experience translating/proofreading
• ・+1-2 years of experience using CAT tools
• ・Bachelor’s Degree

Desired Qualifications:

• ・JLPT N2 certification or higher
• ・Strong computer skills
• ・Strong interest in travel
• ・1-3 years of experience working in travel, hospitality, or e-commerce
• ・1-3 years of experience writing localized copy

Other Information:

Additional information on Location

• Rakuten Crimson House
• 1-14-1 Tamagawa, Setagaya Ward, Tokyo

Additional information on English Qualification

• TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country.
• Proof of qualifications will be required by the time of the job offer.
• If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.

• Rakuten Group, Inc. Homepage Link
• ・Benefits: https://corp.rakuten.co.jp/careers/benefit/
• ・Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
• ・Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/

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