Account Manager

Description

Account Manager

Job Summary

The Account Manager loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is a top priority at ProSites, Inc. and as such, we empower our

employees to drive that message home with our clients. You constantly are looking to identify & cultivate business growth opportunities while ensuring a high level of continuous satisfaction. Our clients must be real relationships you value, and you would do anything to maintain a high level of trust with them.

Essential Duties:

• •Establish trust and respect with clients
• •Define client success benchmarks and develop a collaborative relationship with the client to ensure those benchmarks are achieved
• •Position the agency as a partner who provides leadership, insights, and guidance with the client’s account
• •Anticipate client issues both inside the agency and within the client’s ecosystem to proactively address any potential risks
• •Review client strategy, contracts, agreements to make that they are accurate, and address agency promises made
• •Continuously monitor client feedback to guarantee a continuously high client satisfaction level
• •Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency
• •Have an extremely high level of ownership and responsibility; represent the client internally
• •Collaborate and offer insight to customer retention by recognizing triggers based on customer behavior
• •Regular and reliable attendance is expected as this is a full-time position
• •Other duties as assigned by management

Requirements:

• •3+ years of proven experience of successful client growth and retention
• •Highly organized and maintains documentation on every aspect of work
• •Detail oriented with strong communication skills, written and verbal
• •Entrepreneurial mentality and client-centric
• •Motivated, team player, and quickly adapts to change
• •Work well under pressure in a high volume, fast paced environment
• •Salesforce knowledge working out of accounts, projects, tasks, and reports

Physical/Mental Requirements for the Job:

• •Prolonged periods of sedentary movement
• •May be requested to work overtime and weekends if deemed necessary
• •Must be able to lift at least 20 pounds
• •Certain management positions might be required to occasional travel