Account Manager

Job Summary

The Key Account Manager is responsible for managing and growing relationships with the company’s important clients. This role focuses on driving revenue growth, ensuring customer satisfaction, and developing long-term strategic partnerships with key accounts in the Malaysian market.

Key Responsibilities

Develop and maintain strong relationships with key clients to understand their business needs and objectives

Act as the main point of contact for assigned accounts

Identify opportunities to grow revenue through upselling, cross-selling, and new business development

Create and execute strategic account plans to achieve sales targets

Negotiate contracts, pricing, and commercial terms with clients

Collaborate with internal teams (marketing, operations, finance) to ensure seamless service delivery

Monitor market trends, competitor activities, and customer feedback

Prepare regular reports on account performance, sales forecasts, and pipeline

Resolve client issues promptly to maintain high levels of customer satisfaction

Ensure compliance with company policies and local regulations in Malaysia

Requirements

Bachelor’s degree in Business, Marketing, or a related field

3–5 years of experience in sales, account management

Strong negotiation, communication, and interpersonal skills

Ability to build long-term relationships and influence stakeholders

Analytical mindset with strong problem-solving skills

Proficiency in CRM systems and Microsoft Office tools

Fluent in English, proficiency in Bahasa Malaysia, Mandarin is an advantage

Willingness to travel within Malaysia

Key Competencies

Relationship Management

Strategic Thinking

Sales & Negotiation Skills

Customer Focus

Results-Driven

Communication & Presentation Skills