Account Manager

• TransPerfect Is More Than Just a Job…
• Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Who We Are:

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.

What You Will Be Doing:

The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Responsibilities:

Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation

Create accurate data within a CRM of prospective client data including names, titles, phone numbers, addresses and various other information

Cold call prospective clients

Creatively problem solve to improve current new business development strategy

Negotiate rates and deadlines with prospective and current clients

Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information

Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product

Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service

Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data

Perform other special projects or duties when required

Who We Are Looking For:

Interest in long-term career growth with unlimited earning and advancement potential through sales and project management

Minimum Bachelor’s degree

Excellent English communication (written and verbal) skills

Proven sales life cycle experience – lead generation through business closing

Proven track record in achieving sales targets

Possesses the ability to consistently and predictably advance customer commitment on a weekly basis in order to navigate a complex and lengthy sales cycle

Ability to organize and manage multiple priorities and determine the relative importance/ business impact of each activity

Capability to understand market requirements; trends, dynamics, expectations, and competitive forces

Strong customer orientation -- advocates on behalf of the customer’s needs/requirements

Develop and execute strategies to build share of customer and long-term relationships within the territory, and continually grow our customer’s understanding of TransPerfect’s product and service offerings

Maintain on-going relationships with customers to ensure maintenance of current base as well as growth of new sales

Proficiency in Microsoft Office Suite

Ability to thrive in a fast-paced environment

Excellent problem-solving and analytical skills

Strong interpersonal skills

Effective time management skills