Account Manager

Description

Job Summary:

The Sales Account Manager is responsible for developing long-term relationships with customers and overseeing customer accounts. This person will work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver positive customer experience and will help grow our business by building successful, long-term client relationships.

Duties/Responsibilities:

• •Manages a portfolio of accounts to achieve long-term success.
• •Develops positive relationships with clients.
• •Acts as the point of contact and handle customers’ individual needs.
• •Generates new business using existing and potential customer networks.
• •Resolves conflicts and provide solutions to customers in a timely manner.
• •Reports on the status of accounts and transactions.
• •Multi-tasks between various programs and phone calls.
• •Enters correct customer and customer order data into a CRM and ERP system.
• •Opens and maintains customer accounts.
• •Contributes to the team effort by accomplishing related results.
• •Manages in-coming calls.
• •Works closely with various other departments.
• •Processes customer design and cost requests.
• •Prepares and presents quotes.
• •Performs other duties as assigned.

Requirements

Required Skills/Abilities:

• •Proven customer support experience.
• •Strong phone contact handling and active listening skills.
• •Familiarity with CRM systems and practices.
• •Customer orientation and ability to adapt/respond to different types of personalities.
• •Excellent communication, written, and presentation skills.
• •Strong organizational skills and ability to multi-task, prioritize and manage time effectively.
• •Ability to work in a team environment.
• •Proficient with Microsoft Office Suite or related software.
• •Excellent interpersonal skills both oral and written.

Education and Experience:

• •High school diploma or equivalent; college degree preferred
• •At least two years of sales and/or customer service experience preferred.
• •Understanding of manufacturing processes preferred.

Physical Requirements:

• •Prolonged periods of sitting at a desk and working on a computer.
• •Must be able to lift up to 15 pounds at a time.