Account Manager (North Central)

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

General Description:

The ideal Account Manager (AM) works on a team with and for an Account Executive (AE), assisting them in sales lifecycle responsibilities and ensuring customer retention and growth.

Roles and Responsibilities:

Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts.

Day to day responsibilities to include:

Respond to Customer inquiries in a timely fashion and move to resolution

Serve as a liaison between Customers, Vendors, and GuidePoint resources for this specified AE

Develop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offerings

Develop and maintain relationship with GuidePoint key Vendors and Account Executive’s Customers

Leverage Vendor resources and relationships to bring value to Customers

Improve more frequent calls and higher touch for AE’s customer base

Manage open opportunities in existing accounts with guidance from AE

Identify whitespace opportunities with customers and vendors

Represent GPS AE at customer meetings as needed

With AE guidance, close renewal, upsell and net new sales cycles

Proactive support for upcoming renewals, identifying upsell and proactive support for existing business

Collaborate on promoting marketing communication to account base with targeted follow up

Focus on driving and selling GPS Professional Services Engagements across targeted account base

Assist AE in forecast management and internal strategic reporting

If required should have ability to leverage salesforce.com to generate quotes, track open opportunities and renewal opportunities

All other duties as assigned

Required Experience and Education:

Proven success in Inside Sales with cyber security experience required

Demonstrated ability to multitask, maintain outstanding attention to detail, and follow through on commitments

An unwavering positive attitude, strong drive for results, and the ability to navigate ambiguity within a collaborative team environment

Strong written and verbal communication skills, with the ability to communicate clearly and concisely via email, phone, and written documents

Experience with Salesforce.com and Microsoft Office required

Ability to work a flexible schedule required

Demonstrated willingness to learn and use AI-enabled tools

Preferred Experience and Education:

Bachelor’s Degree is preferred

Travel Requirements:

Up to 25% travel

Physical Requirements:

Sedentary work

Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day

Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day

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Why GuidePoint?

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,300 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks….

Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)

Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)

Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans

12 corporate holidays and a Flexible Time Off (FTO) program

Healthy mobile phone and home internet allowance

Eligibility for retirement plan after 2 months at open enrollment

Pet Benefit Option