Account Manager, Wholesale - Lifestyle

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose: The Account Manager is responsible for driving the growth and development of Coach Footwear across European Wholesale, strengthening existing partnerships and building the client portfolio in line with growth strategies.

The successful individual will leverage their proficiency in Wholesale Sales to:

Develop Coach’s Footwear category across key European Wholesale accounts by driving existing partnerships, implementing growth strategies, and identifying new business opportunities

Manage sales appointments in four markets a year and present assortment strategies tailored to each account, informed by performance and seasonal regional strategy

Collect and process orders, ensuring alignment with OTB expectations and key seasonal product messages

Support the Sales Manager with developing a European growth strategy for the Footwear category and establishing the processes needed for successful execution

Analyse year-on-year growth and produce seasonal trade reports that highlight sales performance, seasonal product wins, challenges, and opportunities for internal and external audiences

Develop short and mid-term plans to achieve sales and turnover targets, while supporting the Sales Manager with longer-term commercial plans and regional strategies for key accounts

Track and present weekly and quarterly sales performance, creating action plans where needed and maximising ATS opportunities

Own seasonal and yearly OTB planning and long-range planning

Build strong relationships with accounts through regular touchpoints and maintain an agile approach to business needs

Work with Finance to review and evaluate account profitability

Partner with the Marketing team to develop tailored plans for key accounts, ensuring media plans align with regional strategy and trade activity

Deliver strong operational execution by partnering with Wholesale Customer Service to manage the order lifecycle, support order book conversion, and liaise with Accounts Receivable on customer payments

The accomplished individual will possess:

Extensive experience managing retail wholesale portfolios for brick-and-mortar and online

Experience overseeing accounts across Europe, with the ability to navigate diverse market dynamics

Strong expertise in Footwear and/or Ready-to-Wear product categories

Proficient in Microsoft 365, including Excel & PowerPoint

Flexibility to travel across Europe as required

Collaborative team player, highly motivated and target-driven

Highly analytical with an eye for detail and ability to translate data into actionable points

Excellent written and verbal communication skills

Strong organisational and time-management skills

Ability to perform well under pressure in a fast-paced, high-performance environment while maintaining accuracy

Agile approach to business development, with the ability to pivot in response to changing business needs

Please be advised that we are unable to provide visa sponsorship for this position. As such, you will only be considered if you already possess the right to work in the UK.

What Tapestry can offer you:

Hybrid working (3 days working from the office, 2 days remote)

Option to finish early on a Friday (Flex Fridays)

1 Paid Volunteering Day per year and opportunities to volunteer with global projects

Learning & Development opportunities

Internal mobility & career progression

Regular Social Events - Seasonal & Cultural

Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council

Other benefits include:

25 days holiday in addition to bank holidays

Annual Incentive Plan (company performance bonus)

Multi brand discount up to 50% off – Coach and Kate Spade

Private Healthcare with health assessment (Bupa)

Bupa rewards - Financial wellbeing support and wellness discounts

Private Dental Cover

Free 24/7 support for family building, fertility and menopause with Maven

Eyecare vouchers

Employee Assistance Program

Employer Pension Contribution

Gym discount

Interest free season ticket loan

Cycle to work scheme

At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. If you are interested in this role but do not believe you meet all the set criteria, that’s ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn. So, take a chance and apply; you may just be who we are looking for. We would be delighted to hear from you.

• Our Competencies for All Employees
• Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

• Our Competencies for All People Managers
• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further developmen