Adjoint(e) administratif(ve)de co-paiement/Administration & Co-Pay Assistant

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Ce poste s'inscrit dans le cadre des services d'accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada, par l'intermédiaire de notre division Innomar Strategies.

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsabilités:

Travailler avec l'équipe de développement et le groupe des TI pour concevoir des outils d'analyse de rapports à usage interne et externe;

Travailler avec l’équipe technique pour établir des protocoles afin d’extraire des données provenant d’une multitude de sources selon une procédure normée;

Analyser de grandes quantités de données afin de fournir des rapports concis et ciblés pour les clients internes et externes ;

Supervision de Business Objects Data Warehouse et rapport sur l’environnement

Formation des utilisateurs finaux des outils analytiques développés par l'équipe de veille stratégique;

Gestion des subordonnés directs au sein de l'équipe de veille stratégique.

Le/la gestionnaire en veille stratégique se verra également confier d'autres fonctions et tâches au besoin, de temps à autre.

Responsibilities:

Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.

As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments.

Liaise with Program managers to ensure copayment KPIs are met.

Liaise with ISI Accounting to ensure proper payment timeframes and accurate payments.

Liaise with 3rd party payment administrator to ensure accurate electronic payment processing.

Establishes and maintains office files, makes appointments and arranges meeting rooms as required.

Compiles information from various sources and utilizes the information for uses such as generating reports.

Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.

Updates and maintains pertinent business information via computer or department files.

Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.

Drafts and types correspondence and/or presentations to be sent to internal and external contacts.

Responsible for managing multiple projects for many departments within a business segment or across multiple business segments as required.

Interacts frequently with inter-departmental associates and management for the purpose of resolving workload issues.

Maintains and promotes positive and professional working relationships with associates and management.

Complies with all appropriate policies, procedures, safety rules and regulations.

Responsible to report all Adverse Events to the assigned units/departments

Performs related duties as assigned.

Formation :

Formation postsecondaire dans un domaine connexe

De 3 à 5 ans d’expérience dans un rôle administratif dans un environnement pharmaceutique

Connaissance approfondie de la suite Microsoft Office essentielle

Exactitude démontrée dans le traitement de grands volumes de données

Excellentes compétences en communication et en relations interpersonnelles

Capacité à travailler de façon autonome et en équipe

Capacité d’adaptation au changement et apprentissage de nouvelles compétences au besoin

Bilinguisme (français/anglais) préféré

Education:

Post-secondary education in a related field

3-5 years’ experience in an administrative role in a pharmaceutical setting

In-depth knowledge of the Microsoft Office Suite of applications is essential

Proven accuracy when processes large amounts of data;

Candidate must have strong communication and interpersonal skills;

Ability to work independently and in a team environment;

Adaptability to change and to learn new skills as required; and

Bilingual, French/English preferred

Compétences et connaissances :

Capacité à communiquer efficacement à l’oral et à l’écrit

Excellentes aptitudes interpersonnelles

Solides compétences analytiques et mathématiques

Excellentes aptitudes organisationnelles et souci du détail

Capacité à résoudre rapidement et efficacement les problèmes

Capacité à projeter une image positive et professionnelle

Bonne maîtrise de Microsoft Word, Excel, PowerPoint et Outlook

Capacité à mettre en œuvre des processus conformes aux exigences d’audit

Capacité à respecter constamment les échéances

Excellentes aptitudes en résolution de problèmes, avec une approche efficace et efficiente

Solide sens des affaires et compréhension financière

Skills and Knowledge:

Ability to communicate effectively both orally and in writing

Strong interpersonal skills

Strong analytical and mathematical skills

Strong organizational skills; attention to detail

Ability to resolve issues quickly and efficiently

Ability to represent a positive and professional image

Strong knowledge of Microsoft Word, Excel, Power Point and Outlook

Ability to implement processes resulting in satisfactory audit practices

Ability to consistently meet deadlines

Excellent problem solving skills; ability to resolve issues effectively and efficiently

Strong business and financial acumen

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employme