Administrative Coordinator I

Description

The Administrative Coordinator I will coordinate and perform a diverse set of support tasks, focusing on a high level of customer service with both internal and external customers.

Duties/Responsibilities:

• •Answers incoming phone calls, providing exceptional customer service targeting one call resolution.
• •Welcomes and assists customers, visitors and vendors.
• •Retrieves information as requested from operating system, email, and company ticketing system.
• •Responds to and resolves administrative inquiries and questions from employees, internal departments and customers.
• •Reviews and communicates with customers on outstanding balances in effort to collect monies.
• •Communicates with Administrative Supervisor and other Management any concerns or issues.
• •Request and apply payments to customer accounts in real time.
• •Performs other duties as assigned.

Requirements

Required Skills/Abilities:

• •Excellent verbal and written communication skills.
• •Excellent interpersonal and customer service skills.
• •Proficient in Microsoft Office Suite or related software.
• •Excellent organizational skills and attention to detail.
• •Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• •Ability to work independently.

Education and Experience:

• •Associate’s degree preferred.
• •Bachelor’s degree a plus.
• •Three to five years of experience in an administrative role.

Physical Requirements:

• •Prolonged periods sitting at a desk and working on a computer.
• •Must be able to lift up to 15 pounds at times.