Administrator

PFH Technology group are currently looking for a Scheduling Administrator to join our team.

• Key Responsibilities:
• •Schedule appointments for the installation of new desktops and laptops across multiple
• client sites.
• •Coordinate and schedule repair visits for faulty or damaged devices.
• •Liaise with client contacts to confirm access, availability, and any site-specific requirements.
• •Communicate daily schedules and updates to field engineers and technicians.
• •Maintain accurate records of appointments, site visits, and service requests.
• •Track device deliveries and ensure timely follow-up with logistics and engineering teams.
• •Respond promptly to queries from both internal and external stakeholders.
• •Provide administrative support to the operations and service delivery teams as required.
• •Update internal systems and databases with relevant information on appointments,
• outcomes, and customer feedback.
• •Assist with reporting and documentation as needed.

• Candidate Profile
• •Proven experience in an administrative or scheduling/coordinating role.
• •Excellent organisational skills with strong attention to detail.
• •Strong communication and interpersonal skills (both written and verbal).
• •Proficient in Microsoft Office applications, especially Outlook, Excel, and Teams.
• •Ability to multitask, prioritise workload, and work under pressure.
• •Professional and courteous manner, with a customer-focused attitude.
• •Previous experience in an IT or technical services environment.
• •Familiarity with scheduling, or ticketing systems (e.g., ServiceNow, Ivanti, Salesforce, etc.).
• •Self-motivated with an aptitude for customer service coordination & administration.

• PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of
• end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise
• organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support
• all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services
• provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a
• nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices
• in Dublin, Cork and Galway.

• We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the
• basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation,
• race, religion, or any other legally protected status.
• We are committed to ensuring that individuals with disabilities or access needs are provided with
• reasonable accommodation during the recruitment process, to perform essential job functions, and
• to access the full benefits of employment. Please contact us if you require accommodation at any
• stage.

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