Admissions Office Coordinator - Federal Work Study ONLY

Description

The Office of Enrollment Management assists prospective students and their families in their decision. Working with students from the first time they inquire to the time they arrive on campus. The Admissions Office Coordinator plays an important role in supporting these efforts by welcoming visitors, setting up campus visits, gathering materials for campus visitors and assisting with communication. This Federal Work Study eligible student position includes a training program, so no prior admission knowledge is required.

Key Responsibilities

• •Front Desk Support – Greet visitors in a friendly and professional manger; answer the main admissions phone; answer questions in person and on the phone, and direct individuals to appropriate staff.
• •Scheduling – Create the campus visit schedule by contacting faculty, student experience, and other appointments as requested.
• •Visit Day support – Assist with setup and tear down of visit days. Put together materials, packets and other items needed for campus visitors and visit days.
• •Communication – Visit with families and share with the why Stephens is a great choice. Email students the details of their campus visit. Assist with student facing communication when appropriate.
• •Collaboration – Participate in pre-visit day meetings; follow-up visit day meetings with tasks that are assigned.

Career Readiness Competencies Developed:

• •Communication: Clearly articulate information with staff, faculty, students, and visitors through phone, email, and face-to-face interactions. Understand appropriate boundaries on the information that is shared.
• •Critical Thinking – Use judgment to respond to student questions, troubleshoot scheduling challenges.
• •Teamwork – Collaborate with the enrollment staff, including marketing and ?nancial aid to ensure excellent service and efficiency.
• •Professionalism – Demonstrate punctuality, reliability, con?dentiality, accuracy to provide excellent service.
• •Leadership – Take initiative on tasks, assist with training new student workers, and contribute ideas to improve processes.

Requirements

• •Strong interpersonal skills and willingness to assist others.
• •Dependable and able to maintain confidentiality.
• •Eager to talk about why Stephens College is a great choice.
• •Previous customer service or office experience helpful but not required.