Agentic AI Architect - – Google Gemini Enterprise CX

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC is seeking a visionary Agentic AI Architect to join our rapidly expanding Google GCP team. As we’re in the era of generative AI and autonomous agents, we need a pioneer who can design sophisticated, multi-agent systems using the Google Gemini Enterprise and CX suite.

In this role, you will be the primary technical authority for implementing next-generation "Agentic" workflows—moving beyond simple chatbots to building intelligent systems that can reason, use tools, and execute complex business processes autonomously. You will serve as a lead to the Google delivery practice, guiding clients through the full life cycle of implementing Gemini-powered solutions that redefine customer experience.