AI Specialist - Enterprise Decision Management

ABOUT CAPCO

Capco, a Wipro company, is a global management and technology consultancy specialising in driving digital transformation across the financial services industry. Operating at the intersection of business and technology, Capco combines innovative thinking with unrivalled industry knowledge to fast-track initiatives for banking and payments, capital markets, wealth and asset management, and insurance. Our ingenuity is brought to life through our Innovation Labs, award-winning Be Yourself at Work culture, and a diverse, talented team across more than 30 offices worldwide.

ROLE DESCRIPTION

Every consequential moment in financial services — approving a policy, extending credit, flagging a transaction, recommending a portfolio — is a decision. The best financial institutions do not leave those decisions to chance, intuition, or inconsistent human judgement. They engineer them: combining predictive analytics, business rules, and optimisation into decision services that are fast, consistent, auditable, and continuously improving. That discipline is Enterprise Decision Management.

As an AI Specialist in Enterprise Decision Management, you will lead the design and delivery of intelligent decision automation solutions for Capco's financial services clients across Asia. You will help clients move beyond point-in-time analytics and disconnected AI engines toward closed-loop decision systems: where predictive models inform rules, rules govern actions, outcomes are measured, and both models and rules are continuously refined as a result.

This role demands genuine depth across the full AI and decision management spectrum — from classical techniques such as expert systems, case-based reasoning, and scorecards, through to modern machine learning, optimisation, and large language model integration. We are not looking for generalists who discovered AI in the last few years. We are looking for practitioners who have spent a career building, deploying, and improving intelligent decision systems in production financial services environments.

Think of this as a forward-deployed role: you will be embedded with clients, building working solutions alongside their teams, and leaving behind capabilities that outlast the engagement. You will also play a defining role in building Capco's Enterprise Decision Management practice across Asia.

KEY RESPONSIBILITIES

Decision Strategy & Architecture

Lead the design of end-to-end Enterprise Decision Management (EDM) architectures — connecting data ingestion, predictive model scoring, business rule execution, decision optimisation, and outcome measurement into coherent, production-grade decision services.

Advise clients on decision strategy: identifying which decisions to automate, which to augment, and which to keep in human hands — and designing the governance frameworks to manage each appropriately.

Model and decompose complex financial services decision domains — underwriting, claims adjudication, credit and affordability assessment, client suitability, fraud detection, and regulatory compliance — into structured decision architectures using DMN and related standards.

Define the feedback loops and monitoring frameworks that allow decision systems to learn from outcomes — closing the loop between prediction, decision, action, and measurement.

Predictive Analytics & Optimisation

Design and oversee the development of predictive models — including scorecards, logistic regression, gradient boosting, and neural network approaches — that feed directly into operational decision flows.

Apply prescriptive analytics and mathematical optimisation techniques (linear programming, constraint optimisation, genetic algorithms) to maximise decision outcomes at portfolio or population level, not just at the individual transaction level.

Advise on champion/challenger frameworks, model validation approaches, and the governance of model changes within live decision systems — ensuring clients meet MAS, HKMA, and internal model risk management requirements.

Apply classical AI techniques — expert systems, case-based reasoning, Bayesian inference — where they are the most appropriate and explainable tool for a given decision problem.

Rules Engineering & Decision Automation

Distinguish clearly between rule engine integration concerns (deployment architecture, service exposure, API design, DevOps pipelines for rules) and rule service design concerns (authoring, testing, governance, and versioning of business logic) — and bring demonstrated expertise in both.

Design the interfaces between predictive model outputs and rules engine inputs — ensuring that model scores, segments, and recommendations are consumed correctly within decision flows and that the combined output is auditable.

Modern AI Integration

Integrate decision management capabilities with LLM and generative AI architectures — including patterns such as rules-based guardrails over LLM outputs, LLM-driven document understanding feeding structured rule evaluation, and conversational interfaces over decision services.

Advise clients on where deterministic, rules-based approaches and probabilistic, model-based approaches are best combined — and design hybrid architectures that preserve the auditability and consistency that regulated financial services require.

Practice & Client Development

Drive business development activities including proposals, RFP responses, client workshops, and thought leadership on decision intelligence and AI in financial services.

Mentor junior and mid-level team members and contribute actively to building Capco's decision intelligence practice, intellectual property, and accelerators across Asia

KEY ACCOUNTABILITIES

Deliver robust, production-ready decision management solutions that demonstrably improve client decision quality, speed, consistency, and measurability.

Ensure decision systems meet the governance, auditability, explainability, and model risk requirements of financial services regulators across Asia-Pacific, including MAS and HKMA guidelines on the use of AI in decision-making.

Maintain and grow senior client relationships, acting as a trusted long-term advisor on decision intelligence strategy and roadmap.

Uphold Capco's standards of quality, integrity, and professionalism across all client engagements.

Contribute measurably to Capco Asia's decision management practice through reusable assets, methodology development, and external thought leadership.

THE PREFERRED CANDIDATE WILL

Have spent a decade or more building, deploying, and evolving intelligent decision systems in financial services — with a track record that spans the full EDM lifecycle from predictive model development through to rules-driven operational execution and outcome measurement.

Understand the complete toolbox of AI techniques available for decision problems — classical and modern — and have the experience and intellectual honesty to choose the right tool rather than default to whichever approach is currently receiving the most attention.

Be as fluent discussing scorecard development, Gini coefficients, and population stability indices as they are discussing transformer architectures, prompt engineering, and RAG pipelines.

Have deep domain expertise in insurance and/or wealth management decision logic, with secondary familiarity in banking or capital markets.

Be comfortable operating as a senior individual contributor, a client-facing advisor, and a practice builder — often simultaneously.

Thrive in Capco's flat, non-hierarchical culture and bring an entrepreneurial spirit to the challenge of building a high-value, differentiated capability in Asia.

MANDATORY SKILLS AND EXPERIENCE

Business & Domain

Minimum 10 years of experience in decision management, AI engineering, or a closely related analytical discipline within financial services.

Proven track record of delivering E