American Sign Language Interpreter - Employee (Full-time)

JOB TITLE: Sign Language Interpreter Employee (Full-time)

FLSA STATUS: Exempt

JOB SUMMARY:

Sign Language Interpreters are responsible for facilitating onsite and call center interpretation sessions in a professional, focused manner and utilizing the necessary equipment to provide accurate and complete interpretation. Interpreters must possess and maintain a high level of skill, proficiency, and professionalism in interpreting. Due to the sensitive nature of much of the information processed during an interpretation session, a high degree of integrity and confidentiality must be maintained at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Facilitate many kinds of face-to-face conversations for customers, settings may include emergency rooms, medical, legal, social services, and educational.

Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.

Perform translations that are grammatically and syntactically accurate.

Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.

Interpreters are expected to work collaboratively with other internal or external interpreters.

As a representative of Hands Up Communications interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.

Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to interpreting context (i.e. hospitals, courts, schools, etc.).

Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.

Effectively represent the Hands Up Communications brand when interacting with customers in the field.

If possible, work/mentor with interns – mentoring and providing feedback when appropriate.

Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS/PREFERRED QUALIFICATIONS:

Bachelor of Arts degree (preferred); Associates of Arts degree accepted or 3+ years of experience in lieu of formal degree.

Knowledge of the community, culture, and values of the people and language to be interpreted.

Facilitate communication between English and the language(s) listed in the proficiency self-assessment.

Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.

Demonstrate the ability to work independently while meeting performance and customer service expectations.

Credentialed in medical interpreting completed or in progress with Hands Up Communications.

Ability to apply code of ethics and standards of practice.

Ability to interpret for extended periods of time.

Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

BENEFITS:

Paid Time Off

Max of 80 hours in your first year and 112 annually thereafter

Holidays off

Your birthday off

401K matching up to 3%

Health Insurance

Dental/Vision

Free professional development for workshops sponsored by Hands Up

Certification and professional membership reimbursement

Employee incentive programs to earn extra cash

Access to mentoring/internship program

Covered under company liability insurance

No requirement for private LLC or S-Corp

PAID TIME OFF:

Each full-time employee may take paid time off with full pay as mutually agreed upon between the employee and Hands Up Communications in the employee’s Offer Letter. Full-time employees may carry over up to 40 hours of paid time off per calendar year. Any amount above 40 hours will be forfeited at the beginning of the new year.

POSITION TYPE: Full-time, 40 hours per week Monday through Friday. Work hours are flexible to meet the demands of the position. Evening and weekend work may be required as job duties demand.

SUPERVISORY RESPONSIBILITY : None

WORK ENVIRONMENT: Work in normal office working conditions in a climate-controlled environment with minimal safety/health hazard potential. When assigned to onsite appointments, interpreters may work in a variety of environments and locations; medical office, school, court, etc.

PHYSICAL DEMANDS: Sedentary, sitting, walking, and frequent near vision use for reading and computer usage. Interpreters may be required to sit for long periods of time. Interpreters may encounter a variety of physical demands while working in the field; sitting, standing, walking, steps, etc.

EEO STATEMENT: Hands Up Communications provides equal employment opportunities to all individuals regardless of their race, color, belief, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment.